Last Friday, Alliance Healthcare Services held the opening of its new 24/7 Crisis Wellness Center on Broad Avenue, the final product of a $34 million project that broke ground in September of 2023. Along with 18 other locations, Alliance says it serves “as Shelby County’s only countywide mental health facility.” The organization also works to promote wellness and mental health awareness in Memphis.
A group of representatives attended the ribbon-cutting ceremony, including Mark Billingsley (executive director of the Alliance Foundation), Laurie Powell (Alliance Healthcare Services CEO), and Marie Williams (commissioner of the Tennessee Department of Mental Health and Substance Abuse Services). Local officials including Mayor Paul Young and Memphis Police Chief C.J. Davis also attended the ceremony.
Alliance’s expansion addresses a larger issue of mental health in Tennessee. According to the University of Memphis’ SMART Center, “There is a serious known mental health workforce shortage.” Further, “approximately 60 percent of Tennessee residents who need mental health services do not receive treatment.” A majority of these residents are located in rural and urban underserved areas where mental health support is not present.
Alliance opened just over 40 years ago. They provide outpatient mental health services, addiction recovery services, and crisis services for the Memphis community. According to their LinkedIn, they employ “more than 350 caring, licensed professionals.”
During her speech, Powell described how Alliance partners with first responders to direct arrested/detained individuals to proper care and treatment. She said Alliance “divert[s] around 400 people a year or more” from misdemeanor jail time. Once again, Alliance’s work is touching on a much greater issue: “About two in five people who are incarcerated have a history of mental illness (37 percent in state and federal prisons and 44 percent held in local jails),” according to the National Alliance on Mental Illness.
Powell announced how the new crisis center will be “the only detox facility in Shelby County that serves the uninsured.” Anyone in need of crisis services can get immediate care and attention, regardless of their income or socioeconomic status. The SMART Center reports, “Common barriers to treatment … include stigma, lack of insurance, and limited availability of providers.” Alliance has structured their services to help combat these barriers.
A large number of benefactors helped fund the new Crisis Wellness Center. Alliance received $7 million from Tennessee and will continue to receive $4.4 million in annual funding. Other contributors include the city of Memphis, Day Foundation, First Horizon Foundation, Assisi Foundation of Memphis, and others. Billingsley also noted “angel” philanthropists who have donated to the project.
The February 14th opening also marked the groundbreaking of Alliance’s new Children and Youth Crisis Center, located next to the new Crisis Wellness Center. This is part of a greater movement to address the need for youth mental health services and awareness in Memphis. A SMART Center study, conducted pre-Covid, found that “22.3 percent of youth had scores indicative of clinical depressive symptoms, which is higher than the 13.2 percent estimated prevalence of youth depression.” During his announcement of the youth crisis center, Billingsley emphasized that Alliance aims to serve everyone, “from 4 years old to 100 years old.” The Children and Youth Crisis Center is set to open in early 2026.
Alliance’s new Crisis Wellness Center will be in full operation on February 25th. This marks a “new day for mental health in Memphis and Shelby County,” said Billingsley, but “our work is not over.”