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Would you want your ducts blown out with a leaf blower?
The Better Business Bureau of the Mid-South (BBB) has released a consumer alert warning potential consumers about dozens of business complaints from multiple specialty cleaning companies that are all linked to one owner, James E. Jones of Memphis.
After conducting an investigation, the BBB learned that Jones has done or is currently doing business under a variety of names, including Service Medics, Sounds Like Service, The Mold Guys, 1stChoice Home Services, and TruClean Home Services.
In total, Jones’ enterprises have racked up 130 complaints in six years from 11 states that allege false advertising, missed appointments, difficulty in reaching to resolve a complaint, and poor service.
One customer notified the BBB that one of Jones’ businesses showed up to clean her air ducts with a shop vacuum and a leaf blower.
Thirteen complaints tied to Jones’ businesses have remained unresolved, and scores more were resolved unsatisfactorily, causing the agency to issue “F” ratings across the board for all of Jones’ enterprises.
The consumer safety agency also warns that one such business, Service Medics, has falsely used the BBB’s “Accredited Business Seal” without the agency’s approval. In fact, non of Jones’ businesses are accredited by the BBB.
As a preventative measure, the BBB is urging customers to do their homework ahead of enlisting services, and to exercise particular caution with services advertised on social media.
For businesses that are accredited through the agency, you can quickly conduct research through the BBB’s website.
