Note: All area codes are 901
GENERAL INFORMATION
ALL EMERGENCIES: 911
CORRECT TIME AND WEATHER: 526-5261.
GENERAL INFORMATION: 415-2700 (LINC, Memphis/Shelby County Public Library’s information and referral system).
WEATHER: 544-0399, National Weather Service.
srh.noaa.gov/meg.
HOTLINES
ALCOHOLICS ANONYMOUS: 454-1414, memphis-aa.org
BETTER BUSINESS BUREAU: 759-1300, midsouth.bbb.org
CHILD ABUSE AND NEGLECT: 543-7120
COCAINE ANONYMOUS: 725-5010. 800-662-4357,
ca.org/phones.html
DEAF INTERPRETING: 577-3783
EMERGENCY MANAGEMENT AGENCY: 458-1515,
mscema.org
EMERGENCY MENTAL HEALTH SERVICE: 577-9400,
samhsa.gov (Substance Abuse & Mental Health Services Administration).
FAMILY LINK / RUNAWAY SHELTER: 725-6911 or
youthvillages.org, 276-SAFE
FRIENDS FOR LIFE / AIDS SWITCHBOARD: 278-2437,
friendsforlifecorp.org
POISON EMERGENCIES: 528-6048, 800-288-9999 (TN only), 800-222-1222. aapcc.org (American Association of Poison Control Centers)
RAPE CRISIS / MEMPHIS SEXUAL ASSAULT RESOURCE CENTER: 272-2020, rainn.org (Rape, Abuse & Incest National Network).
SUICIDE AND CRISIS INTERVENTION: 274-7477,
mhsanctuary.com/suicide/
TEEN DRUG HOTLINE: 527-3784.
VETERANS COUNSELING CENTER: 544-0173, va.gov/rcs/
YWCA ABUSED WOMEN’S HOTLINE: 725-4277,
memphisywca.org
CLEAN-UP/SANITATION
SOLID WASTE MANAGEMENT: 576-6722. For new garbage service: 576-6851, cityofmemphis.org
COMMUNITY SERVICES
AGING COMMISSION OF THE MID-SOUTH (formerly Delta Area Agency on Aging): 324-6333, agingcommission.org
CENTER FOR INDEPENDENT LIVING: 726-6404, mcil.org/mcil
CENTER FOR NEIGHBORHOODS: 636-6592
METROPOLITAN INTER-FAITH ASSOCIATION (MIFA): 527-0208, mifa.org
EMPLOYMENT
EMPLOYMENT SECURITY: 800-344-8337
tennessee.gov/labor-wfd/esdiv.html
EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: 544-0115, eeoc.gov
CITY GOVERNMENT
CITY GOVERNMENT INFORMATION: 576-6500,
cityofmemphis.org
PUBLIC SERVICES INFORMATION: 576-6564
CITY COUNCIL OFFICE: 576-6786
CITY MAYOR’S OFFICE: 576-6000
CITY TREASURER/TAXES: 576-6306
COMPLAINTS/MAYOR’S CITIZEN SERVICE CENTER: 576-6500
PARK SERVICES (FORMERLY PARK COMMISSION): 576-4200
PUBLIC WORKS: 576-6742
COUNTY GOVERNMENT
INFORMATION: 545-5000, shelbycountytn.gov
COMPLAINTS/COUNTY ASSISTANCE CENTER: 545-4584
COUNTY ASSESSOR OF PROPERTY: 379-7303,
assessor.shelby.tn.us/content.
COUNTY COMMISSION: 545-4301
COUNTY MAYOR’S OFFICE: 545-4500
COUNTY TRUSTEE/TAXES: 521-1829, shelbycountytrustee.com
JUVENILE COURT: 405-8400
PUBLIC SERVICE: 576-6564
HEALTH/HUMAN SERVICES
FOOD & DRUG ADMINISTRATION: 333-3520. fda.gov
HEAD START: 922-0700, tnheadstart.org
HEALTH DEPARTMENT: 544-7600
HUMAN SERVICES: 576-6503, cityofmemphis.org
SOCIAL SECURITY ADMINISTRATION: 800-772-1213, ssa.gov
TENNCARE: 800-342-3145, tennessee.gov/tenncare/
HOUSING/REGULATIONS
BUILDING PERMITS: 379-4200
HOUSING & COMMUNITY DEVELOPMENT: 576-7300
HOUSING AUTHORITY: 544-1100
LANDMARKS COMMISSION: 576-7191
PLANNING & DEVELOPMENT: 576-6619
OTHER AGENCIES/ORGANIZATIONS
ARTSMEMPHIS: 578-2787,
artsmemphis.org
CENTER CITY COMMISSION: 575-0540,
downtownmemphis.com
CHAMBER OF COMMERCE, MEMPHIS REGIONAL: 543-3500, memphischamber.com
CONVENTION & VISITORS BUREAU, MEMPHIS: 543-5300. memphistravel.com
COUNTY ARCHIVES, SHELBY COUNTY: 545-4356,
memphislibrary.org/history/archiv1.htm
CORPS OF ENGINEERS: 785-6055, mvm.usace.army.mil
ELECTION COMMISSION: 545-2600, shelbyvote.com
FBI: 747-4300, memphis.fbi.gov
HEALTH & PEST CONTROL: 324-5547, gmapca.com
IRS: 800-829-3676, irs.gov
JURY COMMISSION, SHELBY COUNTY: 545-4065
LIBRARIES, MEMPHIS & SHELBY COUNTY: 415-2700,
memphislibrary.lib.tn.us
PASSPORT OFFICE: 521-2559
POST OFFICE: 800-275-8777 (customer affairs)
VETERANS AFFAIRS: 523-8990,
www1.va.gov/directory/guide/facility
VISITOR INFORMATION: 543-5333
VOTER REGISTRATION: 545-4136, shelbyvote.com/
PETS/ANIMALS
ANIMAL PROTECTION ASSOCIATION: 324-3202,
spaymemphis.com
FISH & WILDLIFE SERVICE: 327-7631,
fws.gov/southeast/maps/tn.html
MEMPHIS ANIMAL SHELTER: 362-5310,
petfinder.org/shelters/TN111.html
MEMPHIS HUMANE SOCIETY: 272-1753, memphishumane.org/
TENNESSEE WILDLIFE RESOURCE AGENCY: 800-372-3928, state.tn.us/twra/
WILDLIFE REHABILITATION (Exotic Animal Rescue League): 756-5556.
PUBLIC SAFETY
MEMPHIS FIRE DEPARTMENT FIRE PREVENTION PROGRAMS: 320-5650, uc.memphis.edu/fire_course_info.htm
MEMPHIS POLICE DEPARTMENT
INFORMATION: 545-2677, memphispolice.org
CRIME STOPPERS: 528-2274, crimestopmem.org/
JAIL: 545-5660, 201 Poplar
SHELBY COUNTY SHERIFF’S DEPARTMENT
INFORMATION: 545-4537, shelby-sheriff.org/
JAIL: 377-4500, Shelby County Correction Center
TENNESSEE HIGHWAY PATROL
DISTRICT HEADQUARTERS: 543-6526,
tennessee.gov/safety/thp/districtfour.htm
PUBLIC SCHOOLS
MEMPHIS CITY SCHOOLS: 416-5300,
memphis-schools.k12.tn.us
SHELBY COUNTY BOARD OF EDUCATION: 321-2500,
scsk12.org/SCS/pages/brdtoc.html
TRANSPORTATION
AIRPORT AUTHORITY: 922-8000, Memphis International Airport. Call individual airlines for ticket and passenger information.
memphisairport.org
COAST GUARD — LOWER MISSISSIPPI RIVER: 544-3912,
uscg.mil/
DRIVER’S LICENSE: 543-7920 (various branches in Shelby County), tennessee.gov/safety/driverlicense/dllocation.htm
FEDERAL AVIATION ADMINISTRATION: 291-3480, faa.gov/
MEMPHIS AREA TRANSIT AUTHORITY (MATA): 722-7100,
matatransit.com/
MATA BUS SCHEDULES: 274-6282, matatransit.com/
MOTOR VEHICLE INSPECTION: 528-2904
MOTOR VEHICLE REGISTRATION: 576-4244
TRAFFIC VIOLATIONS: 545-5400
UTILITIES
GARBAGE PICK-UP/SANITATION: 576-6508
MEMPHIS LIGHT, GAS & WATER: 820-7878 or 544-6549,
mlgw.com
TELEPHONE SERVICE, BELLSOUTH, RESIDENTIAL:
888-757-6500.
TELEPHONE REPAIR, BELLSOUTH, RESIDENTIAL: 877-737-2478
TENNESSEE VALLEY AUTHORITY: 785-8408, tva.gov/
Volunteer Coordinating Organizations
Metropolitan Inter-Faith Organization (MIFA)
MIFA is a community-service organization founded in 1968 that addresses needs in the Memphis community. Its 14 programs tackle homelessness, education, nutrition, and legal and financial concerns for more than 60,000 people each year. MIFA’s programs give individuals a chance to live independently with hope and dignity. MIFA depends on support from the community for volunteer time, leadership, and donations. (527-0208, mifa.org)
Volunteer Memphis
Volunteer Memphis’ goal is to connect people with opportunities to serve. Volunteer Memphis develops, promotes, and supports volunteerism in the Memphis area. Special programs include the corporate volunteer program, summer volunteer programs for teens, and group volunteering for single adults. The organization publishes a monthly calendar of volunteer activities, and its Web site has a searchable database of volunteer opportunities with more than 250 local agencies. (523-2425, volunteermemphis.org)
Animals
Memphis Shelby County Humane Society
Your landlord or spouse doesn’t approve of pets? Just an animal lover at heart? Assist the Humane Society, which rescues injured and abused animals, by helping groom, feed, and exercise dogs and cats. (937-3900, memphishumane.org)
Children
Court Appointed Special Advocates
A Court Appointed Special Advocate (CASA) is a trained community volunteer appointed by a court to represent the best interests of abused or neglected children whose placement is being determined by the court. With the support of a program director and staff social workers, volunteers make an in-depth investigation into a child’s case, produce a written report, and make recommendations to the judge or referee on the child’s behalf. (405-8422, memphiscasa.org)
Exchange Club Family Center
The Exchange Club Family Center provides prevention, therapeutic intervention, and educational and support programs for children and families who are dealing with the traumatic effects of child abuse and domestic violence. Volunteers are needed for child care, administrative tasks, and special projects. (276-2200, exchangeclub.net)
Youth Villages
Youth Villages is the Mid-South’s largest provider of treatment and care for troubled children and their families. Volunteers serve as mentors, tutor in academics or job skills, assist with special projects or fund-raising efforts, provide administrative assistance, and teach a talent or skill. (251-4821,
youthvillages.org)
Disability Services
Clovernook Center for the Blind & Visually Impaired
Clovernook Center for the Blind & Visually Impaired works to foster independence and promote the highest quality of life among those who are blind or visually impaired. Volunteers are needed to help transport clients, perform administrative duties, help with fund-raising events, and perform a wide array of meaningful tasks. (523-9590, clovernook.org)
Memphis Center for Independent Living
The Memphis Center for Independent Living is a disability rights and advocacy organization. Volunteers are needed to make phone calls, prepare a quarterly newsletter, and assist the staff, most of whom have disabilities. (726-6404, mcil.org)
Mid-South Association for Retarded Citizens (Mid-South Arc)
The purpose of Mid-South Association for Retarded Citizens is to empower people with developmental disabilities and mental retardation to achieve their full potential. The Arc has a wide variety of volunteer opportunities, including advocacy, case management, job readiness instructors, mentors, and Family Support Service program staff. (327-2473, arcmidsouth.net)
Raymond Skinner Recreation Center
The Raymond Skinner Recreation Center is a community-based facility offering programs to ensure that people with disabilities have an opportunity to participate in public leisure services and recreation. Volunteers can get involved in a variety of special programs, such as the Reach-Out and after-school programs, and are also needed for the summer camp and weekly Friday-night dances. (272-2528)
WYPL Talking Library
WYPL FM 89.3 provides the visually impaired and physically handicapped in Shelby County timely access to the news and other printed information over the radio. Volunteers read magazine and newspaper stories on the air. (415-2752, memphislibrary.org/wypl)
Health Services
Church Health Center / Hope and Healing
The Church Health Center provides health care for
uninsured working people and their families. All types of
health professionals are needed to staff the clinic on a volunteer basis during evenings and Saturdays. (272-7170, churchhealthcenter.org)
Crisis Center of Memphis
Volunteers receive training on how to respond and provide support to runaways and abused persons, as well as how to handle overdoses, loneliness, and other crises. The Crisis Center is a 24-hour crisis hot line, supported by Memphis Family Services, Inc. (274-7477)
Friends for Life — Aloysius Home
Friends for Life provides information about AIDS and support services for those with AIDS and their families. Opportunities for volunteers include cooking, serving, cleaning up after the Feast for Friends, a bimonthly client dinner, and filling client orders from the food pantry. (272-0855, friendsforlifecorp.org)
Hope House
Hope House is the only agency in Tennessee that provides much-needed day care and social services to the growing number of children and their families impacted by HIV/AIDS. Hope House assists with activities, recreation, companionship, and emotional support for affected children and their parents. Volunteers and interns are needed in a variety of tasks, including classroom assistance, mentoring, administrative work, and fund-raising. (272-2702 ext. 216 or ext. 206, hopehousedaycare.org)
National Foundation for Transplants
The National Foundation for Transplants (NFT) assists those needing a transplant to create a future of hope. NFT provides financial assistance, fund-raising expertise, and advocacy to organ and tissue transplant patients nationwide. Volunteer opportunities include general office work and help in planning and carrying out local fund-raising events. (684-1697, transplants.org)
Hunger and Homelessness
Calvary Street Ministry
This ministry works with the homeless to help them discover the tools they need to become positive contributors to society. The ministry provides an alcohol and drug program and a drop-in center for the mentally ill. Volunteers are needed to visit and interact with people at the drop-in center with programs like board games, activities, and arts and crafts. Volunteers are also needed on weekday mornings to interview the homeless.
(543-0372, calvaryjc.org)
The Food Bank
The Food Bank provides food and other grocery items to over 300 charitable feeding programs in 32 counties throughout the Mid-South. The Food Bank runs three Kids Cafe sites and the Prepared and Perishable Food Recovery Program and in addition sponsors the Feed the Need program in local grocery stores. Volunteers are needed to assist with special events, serve at Kids Cafe sites, sort and pack food items, and perform clerical duties. (527-0841, memphisfoodbank.org)
Habitat for Humanity of Greater Memphis
Habitat builds homes for families who could not otherwise afford them. Interns and volunteers help with fund-raising, construction, and clerical work and participate in other activities. (761-4771 ext. 215, memphishabitat.com)
Literacy and Education
Memphis Literacy Council
Volunteers are needed to help with the Council’s adult-learning program. Volunteers can teach classes, work in the computer lab, and pair with students for private tutoring. Tutor-training workshops are held once a month. (327-6000, memphisliteracycouncil.org)
Neighborhood Christian Center
The center focuses on tutor and mentor programs for children K-12 in low-income neighborhoods. Volunteers are needed to assist with tasks such as sorting clothes, data entry, telephone calls, filing, and assistance with special events. (881-6013, ncclife.org)
Shelby County Prison — Division of Corrections
The Shelby County Division of Corrections encourages the rehabilitative process for incarcerated men and women. Through a variety of volunteer programs, inmates are provided with the essential tools to prevent them from being repeatedly incarcerated. (377-4573)
Streets Ministry
Streets Ministry provides services such as tutoring, Bible study, weekend and summer camps, computer training, and religious education to children and adolescents from low-income neighborhoods. (525-7380, streetsministries.org)
Senior Services
Alzheimer’s Adult Day Services, Inc.
This adult day services program for Alzheimer’s patients provides a safe and stimulating social environment for participants in an effort to help maintain a maximum level of functioning. Volunteers assist clients with daily group activities and provide one-on-one interaction as needed. (372-4585, alzheimersdayservices.org)
St. Peter Villa
St. Peter Villa is a nonprofit nursing home and rehabilitation center that is nonsectarian but supported by the Catholic Diocese of Memphis. Friendly faces are needed to visit with or “adopt” residents, many of whom have no family or friends nearby. Volunteers can also help by assisting with daily
activities, donating gifts, and preparing welcome baskets.
(276-2021, stpetervilla.org)
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