Linda A. Moore reported in the CA that a recent Better Business Bureau survey shows that Memphians are generally dissatisfied with the quality of service they receive in fast food restaurants. Dr. Dan Sherrell, associate dean of faculty and research at the U of M’s Fogleman College of Business and Economics had some interesting explanations for the discontent. His
rationale excluded simple things like speed, accuracy, courtesy, and cleanliness. According to Moore Sherill noted, “the survey was taken right
after September 11th and perhaps people were feeling unsafe after the attacks.” By this statement it can only be assumed that one too many
customers had previously come into contact with exploding Whoppers.
