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MLGW: System Improving, Boil Water Advisory Continues

The Memphis area’s water system is improving, officials said in an update Tuesday, February 23rd, but the boil water advisory remains and officials are continuing to ask residents to conserve water.

Memphis Light, Gas and Water’s (MLGW) water system froze and broke in many places in winter storms that wracked the area for the last week. The utility issued a water boil advisory Friday as freezing temperatures broke water pipes and mains throughout its service area.

Leaking water reduced water pressure across the system and officials worried it could allow contaminants to get into the water. However, the advisory was a precautionary move, and MLGW officials said they have not found any contaminants in the the water.

During a daily update Tuesday, MLGW president and CEO J.T. Young compared the water system to a hospital patient.

“Today, I think, is optimistic,” Young said. “Today, the patient is out of [the Intensive Care Unit] and doing better. We’re looking forward to even better news in the next day or two.”

MLGW officials have been using a red-yellow-green system (with green being best) to illustrate the scope of the system’s troubles. On Monday, it was described as “light red.” On Tuesday, the system was upgraded to “yellow.”

Pumping stations are performing better. Water pressure is rising in many parts of the system. The amount of gallons of water leaked each day is beginning to stem.

Officials said the freezing temperatures froze and broke 89 water mains so far. Crews repaired 12 mains Monday and were working on 12 Tuesday. To date, water had been shut off at more than 4,000 residences for instances of frozen, burst pipes.

However, Young asked, again, for MLGW customers to conserve water. He said, also, that the boil water advisory would remain but did not give any firm timeline for its end.

The update came on the same day the Memphis City Council approved a resolution supporting MLGW’s requests of customers and temporarily shutting down car-washing facilities.

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MLGW Will Not Shut Off Residential Water

Memphis Light, Gas and Water (MLGW) will not shut off water to residential customers, officials said Friday afternoon.

MLGW president and CEO J.T. Young said he wanted to dispel the rumor, saying he wanted to “make sure this gets clarified.” MLGW will ask some large water users to cut their usage. The utility is also asking residential customers to curtail their water usage until Monday at noon.

Rumors began swirling about possible shut offs soon after MLGW officials issued a boil water advisory Thursday evening. Text messages and social media hummed with varying accounts of what action may come from MLGW. Some urged residents to fill their bathtubs or bottles with water to use fearing that the city’s water would be shut off. Young said none of those suggestions came from MLGW.

That advisory came as freezing temperatures broke water mains and lowered pressure and lowered water levels in city reservoirs. All of this could allow contaminants into the city’s drinking water. However, MLGW officials said Friday they’ve tested the water and have found no contaminants. However, restaurants were only able to stay open if they could adhere to the boil water order.

Young said MLGW has repaired 60 water mains since Saturday. Crews were working on five mains Friday afternoon. The utility has responded to about 1,030 calls to homes from residential customers experiencing leaks at their homes behind the meter.


The boil water advisory will be lifted when MLGW officials see water pressure rise. They gave no firm timeline on when that may be.