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Public Still Unhappy With MATA’s Transparency After Public Meeting

While the city of Memphis has allocated $30 million to Memphis Area Transit Authority (MATA) for fiscal year 2025 (FY25), questions remain regarding the organization’s $60 million deficit.

During the June 2024 MATA Board of Commissioner meeting on Wednesday, several members of the public expressed their concern for the deficit. Prior to the meeting, organizations such as Citizens for Better Service and Memphis Bus Riders Union said they were unhappy with the organization’s previous ways of addressing the issue.

“MATA owes the city of Memphis, especially bus riders, an explanation of how it is going to solve the deficit without hurting bus riders,” Johnnie Mosley, founding chairman of Citizens for Better Service, said.

These comments came after MATA administration presented their budget proposal earlier this month to the Memphis City Council for consideration.

During the meeting, the transportation agency did not directly address the deficit. Instead, MATA said they were committed to increasing revenue and “refining [their] process of spending.” At the board meeting, MATA interim CEO Bacarra Mauldin said the council would be “more involved” with all organizations and agencies receiving money from the city. 

Mauldin also said, with the city being their primary funding source, they want to make sure they are being as “transparent” as possible.

Shelby County government has allocated $1.2 million towards MATA for FY25, which Mauldin said is “consistent with where they’ve been for the past few years.” She noted that while it may seem like a small amount, their consideration in the budget means there is still the “opportunity to move forward.”

As the city has wrapped up its budget season, Mauldin said she is focused on building relationships with county commissioners and administration to procure a “higher level of funding” in the future.

“We know that the money that we have from the city of Memphis as well as Shelby County will not plug the entire hole,” Mauldin said. “We’re going to continue to work with those funding partners, but in addition we’re going to look into some other ways to get funding to close that gap. Most importantly, we’re going to look in the mirror and we’re going to tighten our own belts, and we’re going to spend smarter on the right things at the right time.”

She added that they are putting safeguards in place in order to ensure they’re being “good stewards of all the taxpayer’s money.”

Hamish Davidson of J.S. Held LLC has been retained by the organization as an external CFO and presented on “financial controls” during the board meeting. Davidson remarked that finance is “an area where if you don’t have the proper controls then your finance department can leak like a sieve.” To prevent this, Davidson said they are working to “spend smarter” and make sure they know where every dollar is spent.

Davidson said they currently have an understanding of MATA’s “historical processes and procedures” as well as their accounting systems. They also have gained the trust of employees.

However, he said they still need to identify their risk profiles and “current and future state of their budget and headcount,” and “determine the appropriate controls, reporting, and policies necessary.”

“A lot of these processes need to be updated,” Davidson said. “They’re totally out of date and more importantly they also need to be followed to the letter.”

Davidson said when he was retained in February, he thought they would be “long finished” by now in addressing these things, but he said it’s been put on the back burner due to more “pressing issues” related to MATA’s financials such as preparing the budget for FY25.

He said over the next few weeks they could create a timetable to present to MATA’s Board of Commissioners.

Close to the end of the meeting, the board opened the floor for public comment. They noted that this portion was for receiving comments and that they would not engage in a “spirited debate.”

Some participants made comments about bad service from both the agency and bus drivers; however, most complaints were about the agency’s finances.

Joe Kent of the Taxpayer Justice Institute criticized the agency for saying they lead with transparency when he said they are “anything but transparent.”

“If you want to collaborate with the public you need to answer questions,” Kent said. “How are you operating with a negative $10.1 million in cash? I just don’t understand that.”

Another participant suggested that the organization was “being investigated and some indictments were coming down.”

The board said that while they were not going to go back and forth with participants, they would follow up with them individually.

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MATA To “Keep Service As Is,” Despite Proposed Changes

The Memphis Area Transit Authority’s (MATA) board of commissioners decided Tuesday to keep transit service “the same until further notice,” despite proposed changes slated for February 2024.

The board met in October of 2023 and decided to put a pause on proposed service changes that were due to go into effect this month. After hearing input from the public, the board questioned the effectiveness of the changes, and tabled the decision for the December meeting. 

The agency has repeatedly stressed that these changes are necessary to “give the community service it can rely on.” MATA has a shortage of mechanics. This means bus repairs take longer, meaning more buses are out of service. The changes would free up buses for better service on some of the most-used routes. Officials said that they are currently missing 20 percent of all of their scheduled trips.

According to MATA CEO, Gary Rosenfeld, these service changes help to make service more reliable.

“The important thing in transit is that what you show on the printed schedule, that bus will arrive,” said Rosenfeld. “We understand that’s a severe impact to our existing customers, so that’s the purpose of these changes, is to help align our service better with the service we could provide.” 

Prior to the October board meeting, the agency held 12 public meetings to discuss the proposed changes and to hear public feedback. According to the agency, the most common comments were concerning the “negative impact of the proposed service end time of 7 p.m.,” and “employment areas such as the airport and logistic centers.”

MATA recommended adjustments to the routes 30-Brooks and Route 69-Winchester. It also proposed extending the service time  beyond 7 p.m., for their “high-performing nighttime routes.” This included 8- Chelsea and Highland, 11-Frayser, 30-Brooks, 32-Hollywood and Hawkins Mill, 36-Lamar, 39-South Third, 42-Crosstown, 50-Poplar, 52-Jackson, and 100-Main Street Trolley.

The board was presented with a number of options that included combinations of proposed service changes with headway variations (the amount of time it takes for one bus to come after the next) and route suspensions. MATA also included options that would “impact service areas with fixed-route changes.”

Option one allowed for MATA service to remain “the same as it is today.” All further options included adjusted headways with route suspensions, with either a few or no additional options.

Option two proposed for weekday service to run until 11 p.m., Saturday service until 10:00 p.m., and Sunday service until 6:00 p.m.

The third option would have weekday and Saturday service run until 7 p.m., and Sunday service until 6 p.m. Officials also said that this option would potentially include the “MATA Night Groove Service,” which would run seven days a week, from 7 pm. to 11 p.m., with “15-20 minute frequency.”  

Option four was deemed “most severe,” as it would suspend weekday and Saturday service at 7 p.m, Sunday service at 6 p.m., with no Night Groove option.

Many urged the board to vote in favor of option one, including Tennessee Rep. Justin J. Pearson (D-Memphis.)

“The community needs more time to understand what the consequence of this decision is going to be,” said Pearson. “These are real consequences. When you think about environmental justice, economic justice, social justice in our communities, which all relate to racial justice, it has real implications.

“To make a decision at this point without more  input from the community about the consequences…we need more time as a community to find out what the best solutions are.”

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MATA Puts Pause On Proposed Service Changes

The MATA Board of Commissioners decided to put a pause on their 2023 proposed service changes at their October 24 public meeting. The changes were set to take effect in December, if approved. Board members questioned the effectiveness of the changes, as they seem to contradict the organization’s mission to “give the community the transit they deserve.”

Prior to the meeting, MATA published the proposed service changes on its website, and has also been presenting the changes during public meetings, which have been live-streamed on its Facebook page.

The agency used the meeting to present an adjusted version of the changes, after hearing comments from riders. Previously MATA proposed the suspension of services after 7 p.m. The agency said that it came to this decision by looking at MATA’s ridership, and the top 10 routes that “carried the most people late in the evening.”

“We looked at those routes that had the highest percentage of ridership late in the afternoon/evening hours,” said John Lancaster, MATA’s chief development officer. “That is essentially what we did. Those top 10, of about 22 routes carry about 75 percent of the late evening ridership.

MATA recommended adjustments to the Route 30-Brooks and Route 69-Winchester. It also proposed extending the service time to 9 p.m. to the routes that carry “about 75 percent of [MATA’s] late night evening ridership.” This included 8- Chelsea and Highland, 11-Frayser, 30-Brooks, 32-Hollywood and Hawkins Mill, 36-Lamar, 39-South Third, 42-Crosstown, 50-Poplar, 52-Jackson, and 100-Main Street Trolley.

MATA was also required to have a “Title VI and Environmental Justice Equity Analysis in accordance with the Civil Rights Act of 1964.”

“The Title VI analysis has been completed to make sure that the impact of our services to low income and minority areas are minimized and that there are no disparate impacts to their groups,” said Chundra Smith, community engagement manager for MATA, at a previous public meeting. Smith said that the conclusion of this analysis is that these changes “do not create a disparate impact.”

Despite that analysis, some riders and members of the community disagreed. According to MATA, the agency received over 120 comments, with the main concern being about the “negative impact of the proposed end time of 7 p.m.”

After presenting the proposed changes, with adjustments, the public was again invited to make comments. Many riders shared their personal experiences using public transportation, and why the proposed changes would be detrimental.

“You know that the Civil Rights Act of 1964 is deeply rooted in the Declaration of Independence,” said Johnnie Mosley, founding chairman of Citizens for Better Service. “My concern is, even with the changes they are proposing, that if the Board votes for these changes, somebody is not going to have a life. Some bus riders are not going to have liberty, and certain some bus riders will not be able to pursue that happiness.”

Mosley reminded the board that their riders are “special,” and they should not “be treated like garbage.”

Board members will vote on the proposed changes at a later date.