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MATA Chooses New General Manager

Ron Garrison

  • Ron Garrison

Ron Garrison, the head of customer service for a South Carolina-based manufacturer of electric buses, was tapped to become the new general manager of the Memphis Area Transit Authority (MATA) at Tuesday night’s MATA board meeting.

Garrison, who currently works for Proterra, will succeed retired MATA general manager Will Hudson, who worked in various roles at the transit authority for 49 years. In the interim, Tom Fox has been serving in MATA’s lead role. MATA’s board started with a list of 13 candidates and narrowed it down to five. Fox was included in the top five, but Garrison ultimately won the vote.

Before working at Proterra, Garrison led the transit system in Tallahassee, Florida. Garrison will be under a three to five year contract.

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Cover Feature News

Car-Free in Memphis!

In a city like Memphis, with its busy interstates, urban sprawl, and somewhat sketchy public transit, going without a car for 30 days might sound a little crazy.

But that’s exactly what Kyle Wagenschutz, the bike/pedestrian coordinator for the City of Memphis, proposed with the city’s first “30-Day Car-Free Challenge.” During April, participants were to be as car-free as possible — using public transportation, rideshares, bicycles — anything besides driving their own cars alone. Occasional carpooling was allowed.

Justin Fox Burks

Kyle Wagenschutz

Eighteen participants, including the Flyer‘s Bianca Phillips and Alexandra Pusateri, were chosen as the challenge’s “model citizens.” They were asked to write about their experiences on the city’s Car-Free Challenge blog. The challenge was open to anyone, and a number of people signed up and tweeted about their experiences using the hashtag #carfreememphis.

“There’s this idea that it’s impossible to get around by a bicycle in the city or that you can’t use a bus because you’ll never get there,” Wagenschutz says. “We’ve heard a lot of negative stereotypes about how getting around Memphis without a car is not going to happen, that it’s not physically feasible.”

Through the challenge, Wagenschutz hoped to put those stereotypes to rest.

By 2016, the city plans to extend bike lanes by another 130 miles, Wagenschutz says. Since he began his job in 2010, the city has created 71 miles of lanes.

The city now stripes bike lanes as streets are repaved or resurfaced, but that method can create some bike lanes that end abruptly and leave others seemingly unfinished.

“From a network perspective, it can be challenging where you get small segments of new bike lanes or trails that don’t seem to be connected right now,” Wagenschutz says. “Even if you’re building the network a piece at a time, over time, the network will begin to come together.”

The Challenge didn’t come without, well, challenges for participating cyclists. Some reported debris in bike lanes. Another issue was the fact that many Memphis drivers seem unaware of how to share the road with cyclists.

Some Challenge participants who walked for their commutes complained about the state of some sidewalks around the city. But that’ not the city’s fault. Sidewalk maintenance is the responsibility of individual property owners. South Main, as an example, has been redeveloping for years without some sidewalks filled in or improved. Wagenschutz says the city is working with property owners all over Memphis to fix sidewalks.

“It’s not just a South Main problem. It’s a problem all over the city,” he says. “The complication is how the city addresses an issue that is closely linked to property ownership in a way that is fair and equitable.” As for debris, Wagenschutz says cyclists can call the city’s 311 Public Works hotline to report blocked bike lanes or debris.

While the month-long project wasn’t called a challenge for nothing, Wagenschutz believes the benefits of going car-free extend beyond helping the environment, being healthier, and saving money. It also can help change your outlook.

Justin Fox Burks

MATA’s Interim GM Tom Fox

“In a real way, getting out of your car has a great mental benefit of being in the city, experiencing the city at a different pace,” he says. “It really just provides a great sense of civic pride. One of the most independent things you can do is freeing yourself from driving around in your car every day.”

Tom Fox, interim general manager of MATA, agrees. Fox committed to completing 15 days of the Car-Free Challenge, traveling by bike, trolley, and of course, bus.

“I generally hear from people who have bad experiences on the bus, but I took 16 bus rides in the month, and for the most part, my buses were on time,” Fox says. “If they were late, they weren’t really late to the point where I got messed up on a connection.”

But Fox does recognize that MATA lacks service in certain areas of town, which can cause long-lasting trips and long wait times. He says MATA’s $55 million operating budget, which is subject to cuts from city, state, and federal governments, is too tight to expand service into areas with less residential and employment density.

“We have to concentrate our service on the areas where we get the most bang for our buck. We’re always cognizant of serving lower-income areas, where people don’t have alternatives,” Fox says. “With more money, we could serve the transit-dependent population and have a little bit more to track people who do have a choice in those outlying areas. Park ‘n’ Rides, express services — those are the things we could add if we had more money.”

MATA lacks a dedicated funding stream, meaning there is no money coming from a source dedicated to public transportation, such as a sales tax that would earmark money for MATA. A penny gas tax on the local ballot in 2012 would have provided such a dedicated stream for MATA, but it was voted down.

Cities with higher levels of bus service tend to have dedicated funding streams and more advanced trip-planning technology, such as smart phone apps designed to plan bus routes. MATA has the mobile MATA Traveler website, and Fox says a more user-friendly smart phone app is in the works.

One Flyer staffer who participated in the Challenge had a mostly positive MATA experience with one exception — the dirty bathrooms at MATA’s North End Terminal. Fox says he has “experienced the same thing … I’ve been unhappy with those bathrooms.” But change is coming, he says.

“We have some procurements in process to get some of the fixtures replaced in there, and we have manpower assigned to clean those bathrooms throughout the day,” Fox says.

Fox adds that he’s hopeful that the increased exposure from the Car-Free Challenge will convince more people to leave their cars at home and take a bus.

“The more that we can let people know that [public transit] is not just for low-income people and service is relatively convenient, the better,” he says. “And it’s certainly better for the environment.”

Of Blisters and Bicycles:Bianca’s Story

There I was, speed walking down the Main Street Mall in brand-new ballet flats, blisters already forming on my heels as I hustled to make it into the office for the 9:30 a.m. editorial meeting. It was day one of my 30-Day Car-Free Challenge, and I’d already screwed up.

My plan to take trolleys from Midtown to my downtown office started off okay as I boarded the Madison trolley at 8:45 a.m. But I’d failed to check the schedule for the Riverfront Loop, my planned transfer trolley. It doesn’t start running until 9:30 a.m. — when I was supposed to already have my butt in a chair at our meeting. So I hoofed it from Madison to the Flyer offices on Tennessee Street, despite my lack of proper footwear.

“Whew, this is gonna be a rough month,” I thought to myself.

That was one of a few hiccups throughout April, as I attempted to trade my car for buses, trolleys, and my bicycle for 30 days.

I say “attempted” because there were some days when I simply could not be car-free. My line of work often requires me to attend press conferences, public meetings, and interviews all over town, and when one needs to go from downtown to Germantown to Whitehaven in one day, only a car will do.

But my car-free days didn’t turn out to be as bad as I thought they’d be. My main transit of choice was my trusty mint-green Electra Ladies’ Cruiser. On nice days, I’d wake up an hour earlier than usual, strap on my helmet, and take the North Parkway bike lanes in Crosstown down to the Main Street Mall, then head south toward my office.

The morning rides were quiet and, for the most part, uneventful, except for one day when I took a detour on Manassas. I was biking on the far right side of the wide street when a man in a City of Memphis truck honked his horn and motioned for me to get on the sidewalk.

I didn’t budge, since state law gives bicyclists the right to be on the road. Mr. City Employee is supposed to know he has to share the road and give me three feet between his car and my bike.

But that moment was made up for later that day, when I rode home down the Main Street Mall in the beautiful 75-degree afternoon. People were lounging on patios, sipping cocktails. A tourist couple stopped me to ask directions to Beale Street. People nodded and waved, and my quick ride through the water fountains in front of City Hall made me feel like a kid again. You experience the world through different eyes while riding a bike.

I also rode my first city bus last month. My commute by bus takes about an hour, and I can drive to work in 15 minutes. But time aside, my bus experiences were overwhelmingly pleasant. My buses were always on time (or early), and the bus drivers were extremely patient with my newbie questions. Busing may not be a viable option for me to commute on a regular basis, but I can see myself using buses to travel to art walks, festivals, and bars when I know I’ll be having a few drinks and would rather not have to drive.

My only negative MATA experience? The filthy bathrooms in the North End Terminal. On the first day I rode a bus to work, I needed to make a pit stop while I waited for my transfer bus. But much to my horror, every stall in the ladies’ bathroom was, um, well let’s just say, worse than a porta-potty. Meanwhile, a guy was mopping the floor in the terminal’s lobby. Perhaps those bathrooms should have been a janitorial priority.

But potty talk aside, the Car-Free Challenge was an enlightening and empowering experience. I learned to use the city buses, and I burned thousands of calories on bike rides and walks, even if they were done in uncomfortable shoes.

— Bianca Phillips

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Transportation By Any Other Name: Alexandra’s Story

Justin Fox Burks

Alexandra Pusateri rides a trolley

Using public transportation worried me. The idea of independence that comes with driving a car is ingrained within some of us, and I was definitely one of those people.

I grew up in Raleigh and East Memphis, where you can pull into in a parking lot right in front of a building, take care of your business, and leave.

But since moving downtown, where parking is a commodity, I decided I should start to make the best use of public transportation. And hey, maybe I could save some gas money, right?

The city’s 30-Day Car-Free Challenge was right up my alley. I utilized all methods of transport available to me — trolley, bus, bike, and naturally, my two feet. When the challenge began, my favorite mode quickly became the trolley. I particularly enjoyed riding the Madison line. Unfortunately, an early April trolley fire on the Madison line put an end to that, but the bus line that temporarily replaced the trolley might have been the next best thing.

While riding the bus and trolley, I was able to read, catch up on homework, andappreciate my surroundings more than I would have in a car. When I arrived at my destination, I was usually more relaxed and in better spirits.

Commuting by bicycle was another adventure. I learned very quickly which roads were suitable for a newbie’s travels, and I got an instant lesson in topography. The hilly Martin Luther King Jr. Avenue is not to be messed with for an unprepared cyclist. What would have been a 10-minute drive from home to work turned into an hour-long commute by bike due to my lack of conditioning.

As I got around town on a bicycle, the bike lanes made me feel safer. I didn’t feel like I had to move into the center of a shared lane to prevent a driver from overtaking me. I found most drivers stayed out of the bike lanes, but there was still a stubborn person or two who seemed to think the bike lanes didn’t exist, particularly on Madison Avenue.

By mapping routes ahead of time via Google Maps, I was able to figure out quickly and easily where I needed to go on the MATA routes. Gone are the days of memorizing bus maps — although that wouldn’t hurt.

MATA offers a texting service through which you’re supposed to be able to text a number from a bus stop to a MATA email address and receive arrival times for the next three buses at that stop. But the return texts from MATA took far too long to be helpful.

I needed to catch a bus to a class at the University of Memphis, but MATA didn’t text me back to tell me a bus was due in 30 minutes until an hour later, well after I’d already caught the bus to class.

During the last bit of the challenge, I came down with a cold and was no longer able to commute by bike. Also, as though to taunt me, the weather changed for a few days to a nippy cold in the mornings and evenings, leaving me not wanting to stand outside and wait for a bus.

Thankfully, Lyft, a mobile ride-sharing service, launched in the Memphis market in the nick of time. Lyft bills itself as “your friend with a car,” which is just what I needed.

As soon as Lyft launched in late April, I began using it up to three times a day. Lyft is cheaper than a taxi ride, and the drivers arrived at my apartment within 10 minutes. Every driver I encountered was friendly and helpful and, since all the transactions are done with the mobile app, there’s no exchange of cash.

Despite a few hiccups, the Car-Free Challenge went swimmingly. I learned a lot about my city, and I only hope Memphis continues on its path of innovation and improvement to make it even easier to travel by bus, trolley, or bike.

— Alexandra Pusateri

Dawn Vinson
Downtown Memphis Commission’s Director of Marketing & Events

Justin Fox Burks

Dawn Vinson

Dawn Vinson made it for 30 days without a single car cheat, which she credits to her being “stubborn like that.” But she admits it was no easy feat.

She lives in Hickory Hill, an area with limited bus service, so the nearest bus stop to her home is a three-mile walk or bike ride away.

“Buses don’t run out there. The bus I take, the 36, is always packed, and a few stops after I get on, it becomes standing-room only. Obviously, people need it. I wish it ran more often or we had another choice,” Vinson says.

Vinson would strap her bike on the bus’ bike rack and take it downtown. From her stop, she biked the remaining few blocks to her office at Adams and Main. Her evening commute, however, usually involved a two-hour, 20-mile bike ride home, since the earliest evening bus to Hickory Hill doesn’t run until 7:15 p.m.

“There’s a one-mile stretch on Mount Moriah that is so awful that I walked [on the sidewalk] for about one-third of it. There are seven lanes of traffic with interstate on and off ramps,” Vinson says. “The sidewalks are so awful. You could break an ankle trying to walk. That’s the one place where I’ve gotten a flat tire.”

But despite her long (and at-times treacherous) commute, Vinson says she enjoyed the Challenge and hopes to be totally car-free one day.

“I love that I can get anywhere I need to go whether I have a car or not,” Vinson says. “For me, that’s as good as money in the bank.”

Justin Fox Burks

Tiffany Futch

Tiffany Futch
Instructional Designer at ServiceMaster

On the days Tiffany Futch tried busing from her Midtown home to her Bartlett office, she had “a two-mile walk and a two-hour bus excursion.” She quickly learned that busing to work would be “too much of a hassle.”

Lucky for Futch, her friends were happy to carpool.

“My friends really jumped in to make sure this was a success for me,” Futch says. “I could call or text someone at 6 a.m. and they would say, ‘Yeah, I’ll get you to work.'”

Biking was Futch’s transit option of choice for flexible weekend days, when she had the time to bike to Shelby Farms. And she relied on her own two feet whenever she could. But being a pedestrian didn’t come without some challenges

“The worst sidewalks I encountered on a regular basis are on Madison, right in front of the Center for Independent Living,” Furtch says. “Every time, I stub my toe or I trip.”

Shahin Samiei
Research Associate for the University of Memphis

Justin Fox Burks

Shahin Samiei

Shahin Samiei already lives without a car in Memphis, but he signed up for the Car-Free Challenge anyway.

The Memphis Bus Riders Union secretary says he’s “pretty savvy” about the MATA bus system, and he has a direct bus line from his East Memphis home to his job in Midtown.

Samiei said the challenge gave him the chance to reflect on his years of riding the bus and to think about how some routes he used to frequent no longer exist thanks to budget cuts that have forced MATA to trim service.

“MATA can not do a better job than it does without the proper funding,” Samiei says. “They have been facing year after year of budget cuts from all three levels — city, state, and federal. Without those dollars, they simply can’t serve the people of Memphis.”

Justin Fox Burks

Darrell Cobbins

Darrell Cobbins
President/CEO of Universal Commercial Real Estate

Darrell Cobbins lives about a mile away from the Midtown real estate business he owns, so biking seemed the most viable option for commuting to work during the Challenge. But there was just one problem.

“I haven’t ridden a bike since I was 13 or 14 years old. I’m 41 now,” Cobbins says.

But Cobbins dusted off his cycling skills and put foot to pedal for the month of April. He quickly learned from cyclist friends that he needed to wear a helmet, something people just didn’t do when he was kid. And he said his former football coach’s wisdom helped him play it safe on city streets.

“My coaches always said, ‘Keep your head on a swivel, so you don’t get knocked out.’ I find myself just continuously looking around at every angle [while cycling],” says Cobbins, who thinks drivers could use more education on how to share the road with cyclists.

Cobbins says he appreciated the extra workout he got by biking, and he’s beginning to see the city through fresh eyes.

“When you’re in a vehicle, you don’t really take in your immediate surroundings,” he says. “But [cycling] makes you more aware of things that you didn’t realize were right there in walking distance of your house.”

​Patrick Jones
Legal Assistant at Miles Mason Family Law Group

Patrick Jones

Patrick Jones’ first trip on a bus ended when the bus broke down. It did not deter Jones, however, who continued to ride the bus (and his bicycle) throughout April. His subsequent bus experiences weren’t nearly as dramatic.

“I took the bus down Poplar to Clark Tower, and the bus was actually going so fast that he had to pull over and stop for three minutes because they were ahead of schedule,” he said.

On one commute, he had an issue finding the bus stop.

“I looked down the street and there was a bus stop across the street with a shed and a bench,” he said. “But that wasn’t the direction I wanted to go. I looked to the right and didn’t see any green signs or poles. I realized that all the green signs look the other way. Every time I saw a sign on a pole, I had to turn around and see it’s a ‘No Parking’ sign [instead of a bus stop].”

Bicycle events

* On May 16th, the Downtown Memphis Commission will host its fifth annual Bike To Work Day, when downtown workers are encouraged to commute by bicycle. The three companies with the most participants will win a trophy at the lunch-time Bike Expo in Court Square. The Expo, featuring food trucks and live music, begins at 11:30 a.m. To register, go to www.biketoworkmemphis.com.

* On May 17th, the annual Bikesploitation festival kicks off at the National Ornamental Metal Museum. The day-long event will feature a bike parade and slow-ride jam, a bicycle painting garden, a mobile music machine (a 15-foot bicycle carrying live musicians), mini-bike races, film screenings, a group bike ride, and more. For a full schedule, go to www.bikesploitation.com.

Categories
News The Fly-By

Green Means Go

Imagine having a magical car with the ability to make red lights turn green as you approach, essentially allowing you to cruise down Poplar from Germantown to downtown unencumbered by traffic signals.

That dream may never happen for car drivers, but it’s now a reality for Memphis Area Transit Authority (MATA) bus operators on the Poplar corridor. This morning, MATA unveiled its new Poplar Avenue Priority Signal project that can shave off around 20 percent of travel time for bus riders on that route.

Sensors on the buses signal to the traffic lights when buses are about 30 seconds away from the light or about 400 feet away, whichever comes first. If the light is already green, it will typically remain green for the bus to pass through. When the bus doors are open, the sensors are disabled so the light isn’t left on green as passengers enter or exit.

“There’s GPS on every bus, and that sends a coordinating signal to tell how fast the bus is traveling, sending an estimated time of arrival to the intersection,” said Craig Carroll of Global Travel Technologies, which provided the technology for the joint project between MATA and the City of Memphis.

It doesn’t work every time, however. Last week, members of the media were given a tour of the new technology as they rode on a bus along Poplar from Kirby to Perkins. On both the east and west journeys, the bus was stopped by a red light at White Station. And on the way east, it was also stopped at Truse Parkway and Mendenhall.

“Pedestrian crossings can interfere,” Carroll explained. “It doesn’t always give a green light or extend a green light. But it will swing you green where it can.”

Tests on the new technology revealed a 15 to 20 percent average reduction in travel time for buses traveling along Poplar.

Although the Poplar project is the first one to be completed, a priority signaling project on Elvis Presley will be unveiled soon. MATA has installed the sensors along Elvis Presley, but the city engineering office still has to complete some work on the project. Currently, sensors on Elvis Presley from Union to Brooks are working, and signals from Brooks to the Mississippi state line are in the works.

Sensors have been installed on 140 buses and at 40 stop light intersections. The transit priority signal project was funded by a $1 million grant and took about 12 months for installation and testing.

MATA’s Interim President and General Manager Tom Fox said the transit authority has plans to install priority signaling along Lamar, Park, Jackson, and Third as well. He said they’re also hoping to eventually stripe dedicated bus lanes on some roads, so MATA can operate rapid transit lines that would get passengers to their destinations more quickly. Fox did say that such dedicated bus lanes would likely not be installed along Poplar since it carries so much car traffic.

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News News Blog

MATA Takes Control of Traffic Signals Along Poplar

Flyby_Mata-w.jpg

Imagine having a magical car with the ability to make red lights turn green as you approach, essentially allowing you to cruise down Poplar from Germantown to downtown unencumbered by traffic signals.

That dream may never happen for average drivers, but it’s now a reality for Memphis Area Transit Authority (MATA) bus operators on the Poplar corridor. This morning, MATA unveiled its new Poplar Avenue Priority Signal project that can shave around 20 percent off travel time for bus riders on that route.

Special sensors on the buses signal to the traffic lights when buses are about 30 seconds away from the light or about 400 feet away, whichever comes first. If the light is already green, it will typically remain green for the bus to pass through. When the bus doors are open, the sensors are disabled so the light isn’t left on green as passengers enter or exit.

“There’s GPS on every bus, and that sends a coordinating signal to tell how fast the bus is traveling, sending an estimated time of arrival to the intersection,” said Craig Carroll of Global Travel Technologies, which provided the technology for the joint project between MATA and the city of Memphis.

It doesn’t work every time, however. On Thursday morning, members of the media were given a tour of the new technology as they rode on a bus along Poplar from Kirby to Perkins. On both the east and west journeys, the bus was stopped by a red light at White Station. And on the way east, it was also stopped at Truse Parkway and Mendenhall.

“Pedestrian crossings can interfere,” Carroll explained. “It doesn’t always give a green light or extend a green light. But it will swing you green where it can.”

Tests on the new technology revealed a 15 to 20 percent average reduction in travel time for buses along Poplar.

Although the Poplar project is the first one to be completed, a priority signaling project on Elvis Presley will be unveiled soon. MATA has installed the sensors along Elvis Presley, but the city engineering office still has to complete some work on the project. Currently, sensors on Elvis Presley from Union to Brooks are working, and signals from Brooks to the Mississippi state line are in the works.

Sensors have been installed on 140 buses and at 40 stop light intersections. The transit priority signal project was funded by a $1 million grant and took about 12 months for installation and testing.

MATA’s Interim President and General Manager Tom Fox said the transit authority has plans to install priority signaling along Lamar, Park, Jackson, and Third as well. He said they’re also hoping to eventually get dedicated bus lanes on some roads, so MATA can operate rapid transit lines that would get passengers to their destinations more quickly.

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News News Blog

MATA Announces Record Year for Cyclists

MATA_PIC.jpg

  • Courtesy of MATA

The Memphis Area Transit Authority (MATA) announced today that 2013 was a record year for cyclists taking the bus, with nearly 25,000 cyclists strapping their bikes on the front of buses all over the city.

Since introducing the bike racks in 2009, MATA has seen a steady increase in cyclists using the “Bike and Ride” option, with 24,096 cyclists taking advantage of the bus bike racks in 2013, a nearly eight percent increase from last year. Based on the high-numbers, MATA is considering purchasing higher-efficiency bike racks, for additional bike-carrying capacity. Each Fixed-Route MATA bus is currently equipped with a front bike rack that will hold two conventional bicycles.

“With more and more neighborhoods in Memphis adding bike lanes, biking is becoming a major transportation and cultural attribute of Memphis,” said Tom Fox, MATA’s Interim President and General Manager. “Bike and Rides make those investments by the city even more valuable.”

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News News Blog

MATA Changes Routes to Better Reflect Traffic Conditions

The Memphis Area Transit Authority is making some tweaks to the major route overhaul that happened in September.

Beginning December 1st, 11 fixed routes will be adjusted based on traffic conditions and rider concerns and suggestions.

“The major route adjustments made in September have been generally well received as our riders better understand the flow and begin to experience some of the time savings that are possible,” said Tom Fox, Deputy General Manager for MATA. “In the time since the changes in September, we have listened to many customers and are making these adjustments to reflect their concerns and suggestions. Covering ever-changing customer needs requires us to be flexible to change and improvement to meet those needs, and these changes are an example of that.”

The changes will cost MATA an additional $100,000 per year, but that is expected to be made up through adjusting MATA budget by cutting costs in other areas.

Two new routes that were added in September, the 42 and the 46, will have schedule adjustments, frequency increases, and stop additions. Other routes, such as the 57 Park and the 13 Lauderdale, will add stops that have been requested by riders.

Screen_shot_2013-11-27_at_12.28.59_PM.png

Here are the rest of the changes:

7 Air Park — Add one outbound trip in the am peak beginning approximately 5:00 a.m. The trip will begin at Lamar and Bellevue.

11 Thomas — Route change for Weekday Nights and Sunday. Outbound from the North End Terminal (NET): right on A.W. Willis, left on Thomas, left on Pear, right on North Second/Whitney, left on Dellwood, left on Steele to end of the line at Steele and Corning. Inbound: right on Corning, right on Watkins, right on Frayser, left on Steele, right on Dellwood, right on Whitney/N. Second, left on Pear, right on Thomas, right on A.W. Willis, left on Second, right on Shadyac into NET.

13 Lauderdale — Route change for Weekday and Saturday. Inbound: regular route from Alice & Laramie to Central Station and then right on Front, and right A.W. Willis to the NET. Outbound: left on Shadyac, right on Third, right on Jackson, left on Front to Central Station; leaving Central Station, right on Front, right on G.E. Patterson and continue regular route to the end of the line.

20 Bellevue — Add one inbound trip to downtown in the am peak period beginning approximately 5:00 a.m.

36 Hacks Cross — Route change for Weekday and Saturday. Outbound: Regular route from NET to Union & Pauline, right on Pauline, left on Crump/Lamar and continue regular route to the end of the line at Hack Cross. Inbound: regular route from Hacks Cross to Lamar, right on Somerville/Linden, right on Pauline, and continue regular route to the NET.

39 South Third — Adjust schedule times at timepoints on Western Park branch on Weekday and Saturday.

42 Crosstown — Adjust schedule times to add four minutes to run time of each trip. Slight increase in frequency. Eliminate am and pm peak period trips serving Job Corps Center. See route 46-Whitehaven for replacement service.

46 Whitehaven — Name changed from 46-Whitehaven Flyer. Route change for Weekday. Serve all stops along the route instead of only selected stops and serve the Jobs Corps Center in Whitehaven. Inbound: Job Corps Center at McAlister, left on Millbranch, right on Winfield, right on Elvis Presley/Bellevue and continue regular route to NET. Outbound: regular route to Millbranch & Winfield, straight on Millbranch, and right on McAlister to Job Corps Center.

52 Jackson – Route change for Weekday, Saturday and Sunday. Outbound: regular route from NET to Austin Peay, right on Covington Pike to end of the line at Wal-Mart. Inbound: from Covington Pike, right on Yale, left on Austin Peay, and continue regular route to the NET.

53 Summer — Route change for Weekday and Saturday. On trips that serve Binghampton, the loop will operate the same as Night and Sunday loop. Outbound: regular route from NET to Tillman, right on Tillman, left on Johnson, left on Holmes, right on Summer, and continue regular route to the end of the line. Inbound: regular route from the end of the line to Summer & Holmes, left on Holmes, right on Johnson, right on Tillman, left on Summer and continue regular route to the NET.

57 Park — Route change for Weekday, Saturday and Sunday. Inbound: from the end of the line (St. Francis or Kirby Road), regular route to Lamar, right on Lamar, left on Harbert, right on Bellevue, right on McLemore, regular route to the end of the line. Outbound: regular route from Benford & Davant to McLemore & Bellevue, left on Bellevue, right on Lamar, and continue regular route to the end of the line (Saint Francis or Kirby Road).

Categories
News News Blog

MATA News: Trolley Fire, Will Hudson Retiring

This morning around 10:30 a.m., Trolley #452 on the Madison Line caught on fire near the Bellevue intersection. Nine people and the driver were on board at the time the trolley caught on fire. Passengers reported hearing “a loud pop” near the trolley driver’s area, and the trolley immediately began filling with smoke, according to MATA spokesperson Allison Burton.

All passengers were able to safely exit the trolley. Seven people were transported to hospitals after suffering from smoke inhalation, but none are in critical condition. There’s no word yet on what caused the fire.

The Madison rail line has been temporarily suspended, and MATA will be provided bus service along that route instead. Trolley #452 was built in 1927 and was purchased from New Orleans Regional Transit Authority in 1997. It had been refurbished in 2004.

photo-33.JPG

In other news, MATA president and general manager Will Hudson has announced that he’ll be retiring in January after serving in that role for 20 years. Hudson got his start at MATA as a bus driver 49 years ago. Hudson is the first African-American president of MATA. Under his leadership, MATA reconstructed Central Station downtown and constructed the trolley’s Riverfront Loop and Madison Line, among other projects.

Will Hudson

  • Will Hudson
Categories
News News Blog

MATA Responds to Video of Southland Route

Screen shot from the video showing MATA passengers being dropped off on a frontage road off I-40

  • Screen shot from the video showing MATA passengers being dropped off on a frontage road off I-40

On Monday, we reported that a MATA bus to Southland Park Gaming and Racing in West Memphis was no longer letting passengers off in front of the Southland building and was instead dropping passengers off on a nearby frontage road off Interstate 40. The accompanying video shot by members of the Memphis Bus Riders Union shows passengers navigating the unpaved side of a frontage road and traveling up an exit ramp to get to Southland Park.

As to why MATA was no longer allowed to drop off riders on Southland property, Troy Keeping, manager at Southland Park Gaming and Racing, responded that Southland Park asked the city of West Memphis to relocate the bus stop because of safety issues the bus stop was causing in the Southland parking lot.

“We had a couple of potential almost accidents and there were too many people waiting for the bus in high traffic lanes where the bus stop was located,” says Keeping. “So we asked them to relocate it off of our property because of safety issues.”

Alison Burton of MATA says she had also heard complaints of MATA bus riders panhandling on Southland property, and that was perhaps another reason Southland asked the bus to be rerouted.

Burton also says the reroute to an I-40 frontage road was not determined by MATA, but by the city of West Memphis planning division.

“MATA has been under contract with the city of West Memphis since June of 1999 to provide service for mobility within [the West Memphis] community,” Burton says. “Routing, schedules, all of those things are determined by the city of West Memphis.”

Since the video was taken, Ford of West Memphis has asked the city of West Memphis to have MATA cease dropping passengers off on the frontage road in front of their dealership. The stop has now moved further up the road, closer to Southland Park. But the stop will likely change again Burton says, as MATA and the city of West Memphis are in conversation about rerouting the Southland bus in a way that will be safest for passengers.

“This decision [to remove the bus stop] is one that Southland is welcome to make,” says Burton. “It was not received well by some of the people who ride over there, but the people who live in West Memphis didn’t complain. From what I understand, [the city of West Memphis] didn’t get a lot of complaints from their constituents, and the service was developed for tourism, to get people [in West Memphis] to come over to Memphis.”

The Southland route, according to Burton, was originally intended to be a free shuttle, paid for by the city of West Memphis, for West Memphians to get to Memphis. In recent years, however, Burton says the free shuttle had actually worked in the opposite direction, with Memphians using the bus to get to West Memphis more than the other way around. As such, the city of West Memphis decided to shift the bus from a free service to a paid service in February of this year.

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News News Blog

UPDATE: MATA Route to Southland Dumps Riders on Side of Interstate

A MATA bus route to Southland Park for gaming and racing is now dumping riders on the side of Interstate 40, according to a video secretly recorded by members of the Memphis Bus Riders Union.

In the video, the bus driver says that as of about a month ago, Southland Park no longer allows MATA buses to drop off on Southland property. Instead, bus riders are dropped on the frontage road of I-40. With no sidewalks and cars and trucks speeding by, the group then walks or in the case of one wheel-chaired passenger, rolls over an uneven gravel road along the interstate and up an exit ramp to get to the racing park.

Check out the full video:

*UPDATE*

We spoke with Troy Keeping, manager at Southland Park Gaming and Racing, about why MATA was asked to stay off of Southland Park’s property.

“We didn’t ban MATA. What we did is ask them to relocate the bus stop because we were having safety issues in our parking lot,” says Keeping. “We used to have the bus stop in our parking lot and after the Tunica flood and the substantial increase in business we had a couple of potential almost accidents and there were too many people waiting for the bus in high traffic lanes where the bus stop was located so we asked them to relocate it off of our property because of safety issues.”

Keeping says they contacted the city of West Memphis to relocate the bus stop, though MATA resisted the move. According to Keeping, West Memphis asked Southland Park five or six years ago to put the stop on the park’s property.

“It was fine because we didn’t really have the volume of business that we have now,” says Keeping.

“I feel bad that they relocated it in what I would consider a poor area,” he says. “There’s a bus station next to Ford of West Memphis, that’s where we thought they were relocating it, but they’re just dropping them there at the service road in front of Ford. Frankly, in my opinion, MATA has not done the best job.”

When asked how moving the bus stop further away from Southland would be safer for bus riders, Keeping responded, “There’s not a good location on the property so it’s really up to MATA and the city to find a place that’s appropriate for them to stop. Whether or not the MATA bus came directly to Southland or not was not our concern. We don’t want the liability or the risk.”

As for how many customers come to Southland Park via the MATA bus, Keeping says it was enough to create a safety hazard, but in relation to their total customer base it’s not a lot of customers.

“When I saw the video, my first thought was, ‘While it may not be appropriate, people should exercise common sense before they get off of a bus in the middle of the frontage road. The people themselves should be responsible for their own behavior,” Keeping says. “If the bus isn’t taking them where they need to go, then I wouldn’t ride the bus. I don’t know what person would think they should get off on a frontage road in a wheelchair and ride in traffic. I look at a customer that does something like that and I think, really? I wouldn’t do that. I frankly wouldn’t ride the bus and get off there.”

But Brad Watkins of the Memphis Bus Riders Union and the Mid-South Peace and Justice Center says MATA hasn’t posted any information about the changed route at any of their terminals.

“[Keeping] completely misses the point. If you’re already on the bus and that’s your stop and you’re trying to get there — perhaps you work there or perhaps you’re there as a customer — how else are you supposed to get where you’re going?”

For now, Watkins says he has received reports that the MATA route to Southland Park now drops riders off at an abandoned gas station close to the Southland property so that people can go from the gas station to the parking lot of Southland Park.

A representative from MATA has not yet returned our phone calls.

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Opinion

Megabus: Nashville on the Cheap

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I took the Megabus home from Nashville Sunday afternoon for $19.50. The non-stop trip took three hours and 20 minutes, from the Ramada Inn next to the Titans stadium in Nashville to the MATA bus terminal at the north end of downtown, a five-minute drive from my house.

Obviously, Delta Airlines this is not. Delta caters to a different crowd and charges $641 or $787 for a round trip ticket to Nashville at the end of June that you can book on Megabus for $10. That’s right, $10 round trip if you book in advance. Book in advance with Delta and it’s $641 and takes one hour, unless you go through Atlanta, in which case it takes as little as three and a half hours or as long as six hours.

Normally the Megabus picks up and drops off at Nashville’s downtown bus station which is within walking distance of Lower Broadway, the Country Music Hall of Fame, and Nashville’s stunning new convention center that will open in 2013. Because of the Country Music Association festival downtown this weekend, the drop point was the Ramada on the other side of the Cumberland River.

The good: the trip to Memphis was non-stop Sunday, apparently because the bus was 10 minutes later departing. Passengers who had taken it before said it normally stops in Dickson, 45 miles from Nashville, and the schedule says the trip takes four hours and 30 minutes. The bus was half full. The seats were clean and the ride was smooth. The operation was so informal it made me shake my head, possibly due to the unusual schedule to accomodate the music festival. The driver opened the luggage door, the passenger door, and everyone climbed in without even showing our tickets or receipts. Carry on anything and everything was the rule of the day.

The bad: Not much. The trip was shorter than advertised, which I suppose could have been a problem for people who could not arrange an earlier pick-up in Memphis. The toilet did not flush. Someone had been smoking in the bathroom. The wireless, as advertised, was spotty. I could not get connected anywhere enroute.

It’s a nice little addition to the transit scene. Greyhound also has a $20 fare to Nashville, if you book in advance. The same-day fare is $57. And the terminal is out by the airport, which may or may not make it more convenient depending on where you are headed.

I would recommend Megabus to anyone going to Nashville, Knoxville, or Atlanta.