Categories
Cover Feature News

The Battle for Midtown

Editor’s note: Citywide planning, land use discussions, zoning, and the potential economics of it all are far too broad and dense to ever be covered in a single news story. (So are other considerations about income, race, and population loss.) Please consider this piece the beginning of our coverage on Memphis 3.0.

For this one, we’ll take you inside one of MidtownMemphis.org’s information meetings and share a Q&A rebuttal about it all from John Zeanah, director of the Memphis and Shelby County Division of Planning and Development (DPD).

Memphis 3.0 will “sell out” Midtown neighborhoods to investors and businesses looking to cash in on (but maybe never really care about) the attractive communities residents in those places have built over decades.

That’s a very basic expression of the argument voiced for months now from MidtownMemphis.org. The volunteer group is fighting the plan with a series of information meetings, an online information hub, and yard signs — sure signs that a Midtown fight has gotten real.

Passed in 2019 and devised by former Memphis Mayor Jim Strickland’s administration, Memphis 3.0 is a document guiding the growth of Memphis. It’s up for its first-ever five-year renewal. A major strategy for sustainability in the plan has been to support some of the city’s anchors like Crosstown Concourse, Overton Square, and commercial areas around Cooper Street.

However, MidtownMemphis.org argues the locations for these anchors and the planned density that could surround them aren’t fair. For example, group members say a lot of density is planned for Midtown but very little for East Memphis.

Also, adding density to certain places around Midtown means multifamily homes, the group says, instead of single-family, owner-occupied homes. They fear profit-minded landlords will use 3.0 to work around zoning laws to create duplexes or quadplexes, won’t upkeep these properties, create transient tenants, and make neighborhoods less attractive for potential buyers. They say this could slowly destabilize neighborhoods into ghosts of their current selves.     

“What we’re against — and we have history on our side — is destabilizing the neighborhood to support Crosstown,” said MidtownMemphis.org volunteer Robert Gordon, who has spearheaded the battle against 3.0. “[The plan] is going to wreck Crosstown, wreck the neighborhood, and, consequently, wreck the city. And if you don’t believe me, go back to Midtown in 1969. Go back to Midtown in 1974. Go back to Midtown when it was zoned like the [Memphis 3.0] future land use planning map envisions zoning.”

All of it, they say, could lead to a showdown at Memphis City Hall next year as council members review the changes for a vote.

However, John Zeanah, director of the Memphis and Shelby County Division of Planning and Development, said the 3.0 plan won’t do what MidtownMemphis.org fears it will do.

“The goal is to make sure that our community has healthy, stable anchors that are supported by healthy, stable neighborhoods,” Zeanah said. “The suggestions that we would take extreme actions to destabilize neighborhoods is really puzzling. It doesn’t come from anything that we’re saying as a part of our meetings. It doesn’t come from anything the plan is saying.”

Nearly 60 people gathered for a MidtownMemphis.org Memphis 3.0 meeting earlier this month. (Photo: Toby Sells)

Inside a MidtownMemphis.org 3.0 meeting

A dreary, cold, wet February night was not enough to stop a crowd from sloshing through puddles to hear about how the Memphis 3.0 plan could “sell out our neighborhood,” as the signs say. Nearly 60 people gathered for a MidtownMemphis.org 3.0 meeting earlier this month at Friends For All.

MidtownMemphis.org has been holding meetings like these since September. Other info sessions — six in total — have been organized at Otherlands Coffee Bar, the Cooper-Young Community Association building, and the Benjamin L. Hooks Central Library. Gordon said it was in January that planing officials stopped working with MidtownMemphis.org on the 3.0 issue.

At the latest February meeting, Gordon took the stage before a slideshow projected on a screen behind him. He described MidtownMemphis.org as a “sort of neighborhood association for neighborhood associations,” meaning his group meets monthly with Midtown neighborhood groups from Central Gardens, Cooper-Young, and more. MidtownMemphis.org also plants trees around Midtown and oversees the community garden next to Huey’s Midtown.

Gordon told the crowd he entered public planning discussions as a NIMBY (not in my backyard), concerned that the Poplar Art Lofts plan in 2019 would push noise and exhaust onto those enjoying Overton Park. This led him to the MidtownMemphis.org organization and he’s been a volunteer with the group ever since.

Gordon described the 3.0 plan as a “city guide” and a “North Star” for Memphis-area planning efforts. The plan’s motto, he said, reverses the sprawl strategies of years past and embraces the idea to “build up, not out.” While the motto is the essence of the plan, Gordon called it “quite misleading.”

One critical foundation of the Memphis 3.0 plan is where that growth inside the city’s footprint should happen. The plan says that growth should happen around anchors. These anchors, picked with the help of residents, are usually commercial areas like Overton Square, Crosstown Concourse, Cooper-Young, and others.

To Gordon, city planners dropped a compass point on these anchors and drew a circle around them. Inside those circles is where the 3.0 plan wants to grow, he said. This is a critical foundation of MidtownMemphis.org’s argument against the 3.0 plan, with Gordon saying, “I’m not alone in thinking that’s a bad way to make plans.”

“So, you may have bought your home in a single-family neighborhood, but the future land use planning map sees in the future … a change to a more dense kind of neighborhood,” Gordon told the crowd. “One of our big issues with [3.0] is right here at the core of it: the anchors. We don’t agree that an anchor necessarily warrants this kind of density. Nor do we agree with what are called ‘anchors.’ For example, let’s just point out, Overton Park is not an anchor.”

The anchor model and the density projections that come with it are brush strokes too broad to paint the intricacies of planning something as complex as Midtown neighborhoods, Gordon said. This is seen at a macro level in the plan as the city is divvied up into 14 planing zones. In this, Midtown, the Medical Center, and Downtown are merged into one zone called “Core City.”

“I think that is a mistake because Midtown is residential housing, and Downtown and the Medical Center are not,” Gordon says. “So, let’s start by saying those should be separated.”

But Gordon easily shifts into the micro: the dense, complex, nitty-gritty of 3.0 that could allow single-family neighborhoods to legally be chopped into quadplexes, new units built where they can’t be now and, he says, destabilize Midtown neighborhoods.

The density models from anchor planning in 3.0 are the easiest way for a developer to create multifamily in a single-family zone, he said. They’ll pay “professional convincers,” basically development lobbyists at Memphis City Hall, to speak to planning boards like the Land Use Control Board or the Board of Adjustment and ask for a special zoning change on property from single family to multifamily.   

“This professional convincer is going to go in there armed with information from Memphis 3.0 and say, ‘This is what the city wants,’” he said. “So, in short order, your single-family neighborhood is going to begin to show multifamily buildings. And people who are looking for houses to buy are going to go, ‘Wait a minute. I remember this as a single-family neighborhood. What’s that four-plex doing there?’”

While the process may move slowly, he said, it could be a deciding factor for potential Midtown homeowners who might not want to gamble their biggest investment “on a neighborhood that’s in flux.”

A neighborhood could get multifamily zoning even if it’s not in one of those anchor density zones, Gordon said. The Memphis 3.0 plan designates some entire streets for higher density, regardless of where they lie, he said. So, even if your neighborhood passes all the other tests, a developer could use the street designation as an argument for, say, a four-plex on a street. Later, another developer could come in wanting the same thing nearby because there’s already one across the street.

A third way Gordon told crowd members a neighborhood could get density through 3.0 is from degree of change. He joked it was the “dreaded degree of change” because it was harder to explain. The term, he said, basically means how money gets into a neighborhood. The 3.0 plan outlines three categories, he said. In it, the city works alone or with developers to fuel projects in certain neighborhoods, based on the need, and that could mean high-density housing.

“If you’re in a ‘nurture’ neighborhood, the city’s going to throw a lot of money at you,” Gordon said. “If you’re in an ‘accelerate’ neighborhood, the city’s going to throw some money at you but they’re going to try and get private investment to come in.

“If you’re in a ‘sustain’ neighborhood, then the city’s is going to say that private investors are going to take care of that.”

Memphis 3.0’s future land use planning map envisions denser neighborhoods. (Photo: Courtesy Memphis and Shelby County DPD)

A contentious question of motivation

The Q&A portion of the meeting found a raw spot in discussions around Memphis 3.0 and the density topic in general. The basic question: Are single-family housing proponents seeking to bar low-income people from their neighborhoods?

Abby Sheridan raised the point gently at the MidtownMemphis.org meeting. The reason she and her family moved close to Crosstown, she said, was to be within walking distance of the Concourse, for the density. She went to the meeting to see what the opposition to 3.0 was about, she said.

“Don’t be afraid of density,” she told the crowd. “Just because we allow for different types of housing doesn’t mean it’s an automatic guarantee.

“I’ve lived in multi-unit neighborhoods for most of my adult life. They are thriving, vibrant communities.

“If we, as Evergreen [residents], believe that diversity is our strength, y’all are really showing your colors tonight.”

The comment sucked the air from the room that was quickly filled with side chatter, sighs, and low gasps. Emily Bishop, a MidtownMemphis.org volunteer, responded, saying owner-occupied homes stabilized Cooper-Young in the late ’80s when she bought her home (once a duplex, she said) there. 

“The businesses were nonexistent in Cooper-Young,” Bishop said. “There was one Indochina restaurant. [The neighborhood] was light industrial at best.

“There was no zoning change that brought density back. What makes a neighborhood thrive are owner-occupied homes with people who get involved, who do the code enforcement work, who get rid of slumlords, and who support the local businesses.”

In all, Bishop said Memphis doesn’t have a housing shortage; it has an affordable housing shortage.

“And there again,” Sheridan said, “what I’m hearing you say is … ‘not in our neighborhood.’”

Gordon jumped in to cool off the topic by saying that MidtownMemphis.org really is simply in favor of doing smaller plans for distinct neighborhoods.

Joe Ozment spoke plainly.

“I’ve been doing criminal defense in this city for 33 years and I’ve seen what’s happened in areas like Hickory Hill and Cordova when you add density,” he said. “We don’t want that in Midtown.”

Jerred Price, president of the Downtown Neighborhood Association, and his board attended the meeting to “support the neighbors.” He and the board agreed that Downtown should be a separate planning bloc from Midtown. He said the anchor-and-compass method “shouldn’t be a strategy for development.”

Dropping “one of those special, little circle-drawing thingamajiggers” at St. Jude Children’s Research Hospital would mean high density for the single-family neighborhoods like Uptown, he said. But higher density could be welcomed on the other side of the interstate there because it’s in the Downtown core.

“So, even for us, those circles don’t make any sense of our communities,” Price said. “We stand with you on that.”

Asked about the timeline of the Memphis 3.0 proposal, Gordon said public meetings will continue through this year. Revised plans with that public input would then be published. Then, the Memphis City Council would vote on them, likely in 2026.

“If the future land use planning map hasn’t changed,” he said, “we will continue to marshal forces and the idea will be a showdown at city council.

“We would bring many citizens up there to protest a map that is not properly planned and does not look at what is stable in Midtown, is determined to destabilize Midtown for the benefit of commercial anchors, and is giving a free pass to other parts of town.” 


Q&A with John Zeanah

John Zeanah is the director of the Memphis and Shelby County Division of Planning and Development. He said overarching city plans like Memphis 3.0 are nothing new; they’re even mandated for cities in certain states. 

Among those plans, Memphis 3.0 stands out, Zeanah said. It has won awards from the American Planning Association and the Congress for the New Urbanism. Memphis 3.0 is the city’s first comprehensive plan since 1981.

We asked him to respond to the movement against the 3.0 plan, which was authored by his office. — Toby Sells

Memphis Flyer: What do you make of the arguments about 3.0 from MidtownMemphis.org?
John Zeanah: Memphis 3.0 was adopted six years ago. So, when is it going to do those things [that MidtownMemphis.org argues] if it hasn’t already?

They’re saying the plan is up for a five-year review.
We’re undergoing our first five-year plan update now. One of the things that we’re doing as a part of the five-year plan update … is conducting a comprehensive look at the zoning map and understanding how well our zoning works with [Memphis 3.0].

I think part of the misunderstanding is the claim that we would necessarily rezone areas, according to the plan, to the most intense use or the most intense zoning district that could be conceived. And that’s not the case.

First of all, [Memphis 3.0] is general in nature. It — and the future land use map that they are so worried about — is meant to be general, with a generalized land use map. 

I think there’s some misunderstanding about whether the future land use map is calling for all these new things to happen. It’s an expression of what’s existing today. In some cases, it’s a mix of both.

Suffice to say, as we are going through the five-year plan update and we’re thinking about how zoning is a tool to implement the plan, our orientation is not to just apply the most-intense zoning district. There are changes to zoning that may not always be in residential areas. In fact, I’d say most of the zoning changes that will end up being recommended are in some of our commercial areas and commercial corridors.

The goal is to make sure that our community has healthy, stable anchors that are supported by healthy, stable neighborhoods. The suggestions that we would take extreme actions to destabilize neighborhoods are really puzzling. It doesn’t come from anything that we’re saying as a part of our meetings. It doesn’t come from anything the plan is saying.

They’ve said developers could use the future land use planning map as another arrow in their quiver. They could argue that while multi-family homes may not be allowed in a zone now, they could point to the suggestion in Memphis 3.0 and make a case for their project at city hall.
One cannot simply point to a generalized land use map and say, “Well, because this area around an anchor is a mixed-use type, I should be entitled to do the most intense thing that is part of this mix.” That’s no. 1. And no. 2: The plan does not have the authority to entitle that. That’s the role of zoning.

So, if you live in a neighborhood that is predominantly single-family and your zoning is single-family detached, and it is a stable neighborhood, there is no reason for the city to propose changing the zoning for the neighborhood. You are the healthy, stable neighborhood that is helping to support the anchor nearby. That is a good thing. That’s what we want to help preserve. 

Categories
Cover Feature News

Smart Memphis: How Technology Will Shape Our City

Fleets of self-driving cars don’t pilot Memphis streets, but it’s time we started to think about the day they will.

Prepare the streets. Prepare the technology. Prepare local policies. John Zeanah, director of the Memphis and Shelby County Division of Planning and Development, said the advent of connected and autonomous vehicles in Memphis is still far out on the time horizon. But the potential is here and there’s already opportunity for pilot projects, so Memphis should be ready.

Self-driving cars may be a cool vision for the near future. But for Zeanah, “government efficiency is really cool,” and the time to plan for technology’s role in our near future is now.

For some things, the future is already here. Fiber lines connect and coordinate about half the city’s traffic signals. Memphis Area Transit Authority (MATA) riders can access free wifi on the bus. In-pipe sensors tell Memphis Light, Gas, and Water (MLGW) if a drain is clogged with fat, oil, and grease.

Though, when Zeanah and his team looked around Memphis, they found technology integration across the city system was uneven, ad hoc — usually driven by individual departments solving a single issue and not by high-level policy. More fiber lines were needed. Broadband subscription rates were lower in the city’s poorest neighborhoods.

When Zeanah and his team were about a year away from finishing the Memphis 3.0 Plan, the underlying document for much of the city’s current development, they were also asked to begin research on a “smart city” plan. The culmination of that work is the multi-pronged, multi-year Smart Memphis Plan. Approved in April, the plan will touch nearly every department at Memphis City Hall and services across the city.

“You’ve observed the same thing that we have that’s happening nationwide and worldwide,” Zeanah said. “Technology is changing a lot of the ways in which companies do business, governments provide services, and now how the built environment is being shaped.” 

Smart City Overview

Years ago, new technology brought a wave of new products to the market, and homeowners were scrambling to Google “internet of things” to see what the fuss was all about. Early adopters came home in the early 2000s with products somehow connected to their internet that they somehow commanded with their phones.

The Nest Thermostat, though, was the earliest, smart-home introduction for most in 2010. Apple’s HomeKit smart-home hub launched in 2014, the same year Amazon’s Echo (with Alexa) was introduced. These brought smart-home solutions to the masses. Now, homeowners are comfortable controlling tens of thousands of devices with their phones, with their voices, or with automation.

Homeowners use the products to run a better household, helping to control systems like security, lighting, and energy use. Cities use smart technology to run better city services, helping to control systems, like transportation, healthcare, wastewater, education, and law enforcement.

Before you think this is some tech trend, consider that Forbes Business Insights projects the global smart-home industry is expected to grow by 29 percent through 2026, with an estimated value of $622.5 billion that year. The smart-city tech industry is expected to grow by about 20 percent each year, according to a review by Research and Markets, for a total worth of $2.51 trillion in 2025.

Certainly don’t think Memphis is alone in reaching for “smart city” advances. In fact, it would be hard to find a city not working to squeeze government efficiency from technology. The “smart city” movement is big enough, for example, to support the nonprofit Smart Cities Council, with hundreds of member cities worldwide, and Cities Today, a magazine devoted to urban tech innovation. 

Smart City Profile: Chattanooga

EPB, Chattanooga’s power and telecom company, installed 1-gig, high-speed internet in 2010, the first city to do so in the United States. It doubled down in 2015, offering community-wide 10-gig service.

For it, PCMag called the city a “tech hub.” Vice magazine said Chattanooga was “the city that was saved by the internet.” The online Techdirt said the city was the No. 1 remote-working town in America. Maybe more importantly, independent research from the University of Tennessee at Chattanooga found the fiber network’s 10-year return on investment was $2.69 billion. 

In Chattanooga, the “world’s fastest internet” can be yours for $68 per month.

“No Dinosaurs”

The Smart Memphis Plan looks ahead only three to five years. That’s on purpose, Zeanah said. His team started with a blank slate and a short-range plan would really outline the immediate steps needed in the next few years, instead of trying to predict the future.

Tech usage in city division here is gauged on a maturity index that asks: How far along are city departments in their use of technology? On a scale from 1 (using tech in an ad hoc, stand-alone way) to 5 (using tech for shared solutions across divisions), very few Memphis city services make it to the third level. Most hover around 1 or 2 on the scale. Some are at 0 (not working to advance tech).

But this wasn’t a surprise to Zeanah, and he said that “it’s not uncommon for most cities.” So, the starting point for the Smart Memphis Plan was for services that were just beginning to use technology or not using technology at all.

“‘No dinosaurs’ was a mantra we used to try to train our thinking as we were moving through our recommendations not only for our team but for other divisions as well,” Zeanah said. “That was always a good touchpoint to keep coming back to … as we’re moving beyond some of the systems and processes of the past and embracing smart technology in a more integrated way.”

Smart City Profile: Birmingham, Alabama

The city won a Smart Cities Readiness Grant from the Smart Cities Council in 2018 to push a host of improvements.

City leaders want to create an open data portal for citizens, a real-time bus tracker for public transportation, a gunshot detection system for public safety, online energy payments, LED upgrades for streetlights, and a collection of bike-share data to prioritize future bike-lane projects.

MATA

Board a MATA bus today and your phone will find a relief for any modern commuter, a wifi signal.

MATA buses recently got massive tech upgrades: onboard vehicle health monitoring systems, camera security systems, and a next-generation fare system that is slated to come online next year. This all required cellular phone service data for buses.

But the systems didn’t need all of the data, so MATA took the unused portion and made it available to customers as on-board wifi, said MATA President and CEO Gary Rosenfeld.

He and his team found a huge surprise when the wifi system went live. Nearly 500,000 wifi requests came from customers in the first 30 days. In June, the system was hitting about 500,000 wifi requests per day, Rosenfeld said.

The next tech step for MATA was the GO901 Mobile app. On the app, users can already buy tickets, manage their accounts, see where their bus is on a map, find schedules, plan trips, and subscribe to system alerts via text, voice, or email. But Rosenfeld says the next version of the app will have on-time data for customers, and it could transform much about the way we now think about transit tickets.

Mrs. Fields chocolate chip cookies and diamonds: Those are but two things Hong Kong subway riders can buy with their transit passes, Rosenfeld said. It could work the same way in Memphis, he said, as long as any company out there was willing to think outside the box. He envisioned, maybe, buying Graceland tickets or Memphis Zoo tickets through the GO901 Mobile app.

Such a system could also benefit those with little money. The app could be connected to social service providers in Memphis, just the same as businesses. Partnerships with nonprofits, schools, churches, and more could find pools of funds to pay for bus fares for those who can’t afford it and add it straight to their transit ticket account.

Rosenfeld said there’s even a more direct way the new tech system will help MATA’s poorest users: fare capping.

“About 80 percent of our passengers today buy their bus fare on a daily basis,” he said. “They don’t take advantage of [cheaper] monthly passes in many cases because they can’t afford that much cash at the beginning of the month.”

With the new fare system, MATA will be able to track a customer’s use of the system. Once they use the system a certain number of times in a month, MATA will stop charging them.

MATA data also turned up the need for a new kind of transportation system Downtown, in the Medical District, and in New Chicago. Groove On-Demand allows users in those zones to call for a ride on an app, just like Uber or Lyft. It was eyed as a tool to provide affordable, efficient, and convenient public transit in an area brimming with growth in the pipeline and to help those there get to work, to stores and restaurants, and to medical appointments.

The service was launched in February in a collaboration with the Downtown Memphis Commission (DMC) and the Memphis Medical District Collaborative. Given COVID-19 restrictions still in place at the time and a still-small Downtown population, Rosenfeld said the service has carried “a couple thousand passengers” and is still “somewhat limited service.” However, he said to expect to see some additional Groove On-Demand services added this month.

MATA’s technological leaps and service opportunities for customers would not be possible, Rosenfeld said, without data.

“You can’t really manage anything you don’t track,” he said. “So the first step is setting up an accountability system you can track and [to be able to] respond and react to changes in trends or for directions.”

© Roman Egorov | Dreamstime.com

Smart City Profile: Long Beach, California

A “smart” Long Beach does not mean flying cars and a monorail down Ocean Boulevard, according to the city’s website. It does, however, mean using data and technology to solve community problems and taking a citizens-first approach to it.

Many Long Beachers had never heard of a “smart city” when leaders there began researching its 2019 smart plan, according to a story in Cities Today. Many worried about data privacy. Some could see benefits to a smart city; others could not. So, those leaders flipped the conversation, citizens — not tech companies — would dictate the city’s “smart” vision.

The city is now using tech to monitor air quality, moving police reports from paper to digital, gathering resident feedback on policy decisions, and giving them a digital dashboard to track development projects. 

Memphis Fire Services

Memphis firefighters are sometimes called to help women giving birth. Seasoned firefighters knew these OB-GYN calls came from certain areas of town. But that was institutional knowledge, not data points — that is, until numbers were crunched and plotted on a map.

“The community risk assessment enabled the command staff to visualize all of this information and make decisions,” said Andrew Cole, a senior data analyst with Memphis Fire Services (MFS).

With this new tool, MFS leaders could easily spot the need in the community. They could then ensure areas that needed extra OB-GYN care were staffed with personnel with the right kind of training.

Decision-making tools like this got a boost recently, Cole said. Leaders can now see MFS’s equipment fleet spread across the city in real time. How many trucks responded to one incident? Is that too many? Should we shuffle some equipment around?

Thanks to new tech from a third-party vendor, fire leaders have up-to-date situational awareness on their phones, tablet, or laptop.

“[Firefighting equipment] is a finite resource,” Cole said, “so they’re able to see that we’ve got this much availability and these resources are at the ready or these resources are currently committed.”

Dashboarding data is a big push for MFS, Cole said, and is used in the agency’s day-to-day operations. Data informs decisions on everything from service calls and training to how well a firefighter employs a piece of gear compared to their counterparts. 

Smart City Profile: Columbus, Ohio

Thanks to a $69 million investment of federal, state, and local funds, Columbus concluded its mobility-focused Smart City Challenge in June. The city’s locally produced Pivot app brings together payment for buses, bikes, rail, taxis, and rideshares and offers turn-by-turn navigation throughout central Ohio. You can find and reserve parking in the ParkColumbus app.

A $10 million private grant helped electrify the city’s transportation network with more than 900 EV charging stations, which influenced more than 3,200 residents there to buy electric cars and lower greenhouse gases. 

Fiber Challenge

Street design and pedestrian safety measures aided by speed cameras. Increased free public wifi at city buildings, parks, and bus stops. LED street lights. Alternative energy production at wastewater treatment plants. Greener building codes. Predicting blight. Clear policies on use of police body-camera footage. Sensors that alert crews when trash cans are full.

All of these are recommendations in the Smart Memphis Plan. They’re all achievable, according to the plan, but they all have a common challenge, Zeanah said: broadband access.

“It’s going to be necessary for the city to have that fiber backbone to be able to support advancement of many of the recommendations in the Smart Memphis Plan,” he said.

Telecom companies laid miles of fiber here in 2019 in the run-up to Verizon’s 5G service launched here in late 2019. A map in the Smart Memphis Plan shows the city’s existing fiber lines, heavily concentrated Downtown and far fewer across the city.

On the map, it’s easy to see how scanty fiber lines in North and South Memphis correlate to low broadband internet subscription rates there. But the Smart Memphis plan aims to fix this, too.

First priority for fiber expansion will go to neighborhoods with low broadband rates that have community anchors as outlined in the Memphis 3.0 plan, and are close to existing fiber lines — think Uptown or Hollywood. Next will be areas with no close access to fiber, and the final push will focus on neighborhood anchors with regular broadband subscription rates.

Memphis is certainly not alone in the digital divide. Broadband rates are lower across the country for racial minorities with lower incomes and less education and for those in rural areas, according to the latest data from the Pew Research Center, which has tracked Americans’ internet usage since 2000. In Shelby County, 99 percent of the population has access to broadband internet but only 43 percent of the population uses broadband internet speeds, according to the latest data from the Federal Communications Commission and Microsoft.

In many ways, Memphis is just starting its “smart” journey, but the Smart Memphis Plan gives a road map to the future. That future is not sci-fi with flying cars, hoverboards, or self-lacing Nikes. But it’s cool if you think getting development permits online is cool. Zeanah does. If your next encounter with city services (paying a bill, requesting a new recycle bin, or needing emergency help) is made easier, you will, too.