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More Than 34,000 MLGW Customers Affected by Francine

Hurricane Francine has impacted more than 34,000 Memphis Light, Gas and Water (MLGW) customers while also causing record-breaking rainfall of 4.25 inches.

The storm brought in winds up to 57 mph and according to MLGW this caused a number of downed limbs and trees and outages. As a result, the utility company has more than 50 crews working around the clock to clear debris and work on storm restoration.

MLGW president and CEO Doug McGowen said they are prioritizing the largest outages and customers who have been without service the longest.

“We are asking everyone for their patience as we take care of the damage that came from the storm and prepare for what is ahead,” McGowen said.

Work such as replacing power poles can take an average of eight hours. During this time crews are working to close roads, direct traffic, and coordinate with law enforcement agencies. MLGW said underground outages can take longer than overhead outages.

Some of the areas that MLGW prioritizes include hospitals, facilities with large community impact, and areas with large members of customers without power.

Customers are urged to report outages on the MLGW app or by calling 544-6500.

MLGW also asks that customers stay away from downed power lines and to not attempt to remove fallen tree limbs or debris. Customers should also report these to MLGW.

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At Large Opinion

Lights Out!

While driving through the city in recent weeks, I’ve found myself being re-routed around fallen trees and/or limbs several times. There were at least four big ones restricting access to streets within 10 blocks of my Midtown home. Out east, and up north in the Bartlett area, things were much worse.

It’s becoming the new normal. Over the course of several storm systems this summer, the number of Memphians without power at various times was well over 100,000, often for days.

And if it’s not wind turning off our lights, it’s ice, as heavily coated trees and limbs fall on power lines and leave us in the cold and dark. After February’s ice storm, thousands of people were without power, some for up to 10 days. The winter before, it was the same thing — with the added bonus of making our water undrinkable for several days.

MLGW says its infrastructure is outdated and being upgraded, but there’s no getting around the fact that the magnificent trees that shade us through Memphis’ asphalt-melting summers also shut off our air conditioners (and furnaces). If you add up the number of people in the city who’ve lost power just this year as a result of various weather incidents, it’s well into six figures, certainly well above the 100,000 number I cited above.

This was a tweet from MLGW in response to criticism from city council members during the 2022 ice storm: “It took three years to get our budget with a rate increase to fund our five-year improvement plan approved by City Council. We are in the third year of the five-year plan, which has been hampered considerably by the pandemic.”

So, now they’re in the fourth year of the plan. Forgive me if I remain skeptical — and not because I don’t think they’re trying. MLGW workers have been magnificent, working long hours, doing their best to fix a system not built for the increasing frequency of severe weather. They’re trying to play Whac-A-Mole and the moles are winning — with a big assist from global climate change.

The outcry always arises that we need to put our power lines underground. The utility’s response, and I think it’s legitimate, is that it would take decades and cost several billion dollars. So maybe let’s think outside the Whac-A-Mole box.

Some people are already doing it, of course. This has mostly taken the form of buying a gas generator to provide power when storms strike. I get the appeal, but let me suggest another option that came to me when I drove through the back roads of Arkansas last week. I couldn’t help but notice the surprising number of solar panels on rural houses and businesses, many of them new, some even being installed as I drove by. These folks are likely taking advantage of the Inflation Reduction Act’s solar Investment Tax Credit, which reduces tax liability on solar installation by 30 percent of the cost. In addition, taxpayers will be able to claim a 30 percent bonus credit based on emission measurements, which requires zero or net-negative carbon emissions.

So, instead of getting a generator, maybe consider installing solar panels. The initial cost is higher, but the long-term advantage is significant. In addition to a tax credit, you can even get paid for selling electricity back to the grid. Not to mention, solar panels are quiet and don’t pollute.

And here’s another thought: Maybe the city and/or MLGW could divert some of those theoretical funds for burying power lines into incentives to Memphis home and business owners for going solar.

I’m under no illusion that thousands of Memphians will immediately begin installing solar panels, but some will, especially if the benefits are publicized. It beats snarky tweets between city council and MLGW. And there are similar federal tax incentives for businesses that have solar technology installed, so why not sweeten the pot with local funds? Maybe we could get solar panels on our grocery stores. Or our 10,000 Walgreens.

We have to start somewhere. Continuing to chainsaw ourselves out from under fallen debris and wait to be reattached to the grid after every major weather event is not a plan. It’s time to re-route our approach to keeping the lights on.

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News The Fly-By

MEMernet: Tweets of the Week, Thirst Trap, and Power is Back

Memphis on the internet.

Tweet of the Week

“I don’t know about y’all but my number one election issue is going to be that everyone loses power if there’s a stiff breeze in Memphis,” Allie Mounce said on Twitter.

Thousands here were left in the dark last week after a storm pushed through the county. Mounce’s tweet brought a discussion on the issue of power, what Memphis Light, Gas & Water (MLGW) could and should do when bad weather hits, and what political candidate could best solve the issue.

For the problem, some pointed to MLGW’s outsourcing of cutting trees and such. For a solution, some suggested burying power lines. As for politics, one suggested asking the current mayoral and Memphis City Council candidates how they’d handle the situation and who they’d put on the MLGW board.

Thirst Trap

Posted to Facebook by MLGW

Hot, bored, and powerless MLGW customers might have paused a bit on the utility’s Facebook post last week for the truest object of their desire: a row of electric repair trucks.

Power is back, but …

Posted to Reddit by u/NotFeelingItOrThat

Lots of frustration and hilarity about the outages on the Memphis subreddit, including the meme above. A video over there shows just how strong the storm’s winds were. Another shows what happens when He-Man turns the power back on.

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News Blog News Feature

MLGW: Power to 90 Percent Should Be Restored Monday

Around 66,222 Memphis Light, Gas and Water (MLGW) customers have no power Monday morning following an ice storm late last week.  

MLGW officials said Sunday evening that they expect to have power restored to 90 percent of all its customers by Monday at midnight. However, for the remaining 10 percent of customers with no power, they may have to wait until Thursday for the lights to come back on. 

“As the number of power outages drop, the difficulty for restoration increases for [MLGW] crews,” reads a statement from the utility. 

Since the storm hit Thursday, MLGW crews have restored power to 209,233 customers. Crews and troubleshooters were fanned out across the MLGW service area Monday, according to MLGW’s ice storm dashboard.   

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News News Blog

MLGW: 85 Percent of Power Restored, Remaining Work Will be “Tedious”

MLGW

Memphis Light, Gas, and Water (MLGW) officials said Tuesday afternoon that 85 percent of customers’ power has been restored following Monday morning’s storm.

Approximately 6,500 customers are still without power, down from 43,000 early Monday. Crews comprised of about 600 personnel are “actively working” to restore power, the utility said.

The remaining restoration efforts will focus first on schools and heavily impacted areas. The utility said moving forward the work will be “more tedious as we continue to assess widespread outages in Shelby County.” 

MLGW also said there is “extensive damage” that must be repaired before power can be restored in some areas. Repairs include resetting damaged poles, restringing fallen and torn wires, and cutting and removing tree parts.

Residents who have damaged meters are required to have them repaired before power can be restored.

To report a power outage, customers can call 901-544-6500. For an emergency such as gas leaks or downed electrical lines, customers should call 901-528-4465.



View MLGW’s outage map here

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News News Blog

Leaving TVA Could Free up MLGW Funds for Infrastructure Improvements

MLGW

Switching to another power supplier could help Memphis Light, Gas, and Water (MLGW) save money in one area, and invest in another, such as infrastructure, which could reduce power outages in the long run, says Memphis Mayor Jim Strickland.

After heavy storms hit Memphis on May 18th, approximately 27,000 MLGW customers were without power and some didn’t have it restored until Tuesday, May 21st. Strickland said in his weekly newsletter last week that that’s “unacceptable.”

“First, let’s talk about power outages,” Strickland wrote. “We had too many of them for too long after Saturday night’s storm. It’s unacceptable. So, how to fix it?”

The mayor said the city’s electric infrastructure is “old and in dire need of an overhaul.”

However, Strickland said that’s a “high-dollar endeavor,” and paying for infrastructure upgrades would be a challenge.

To that end, the mayor said the city is “serious about the possibility of finding major savings” that could come as a result of a switch from the Tennessee Valley Authority to a new power supplier with lower rates.

Strickland said switching could save MLGW money that would fund new infrastructure.

Infrastructure includes everything from poles, wires, transformers, and the metering system, said MLGW CEO and president J.T. Young.

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Young discussed similar infrastructure concerns Thursday during a Facebook Live discussion, but said that improving infrastructure will not reduce all outages.


Young said the infrastructure challenges that we have are to some degree significant, but that when severe weather like the May 18th storm hits Memphis, “we were going to experience outages regardless of the type of infrastructure.”

But, Young said the upgrades that the utility is planning would minimize the number and length of outages.

“I think the perception might be that nothing’s been done over the past several years with our system,” Young said. “When things break, we replace them. That costs money.”

Looking at past budgets and data, Young said MLGW has invested “quite a bit” of both capital and operational funds into maintaining the system.

“I would equate it to maintaining your car,” Young said. “You take it in every so many miles and you get oil changes and those kinds of things, but you really don’t do an overhaul of your engine or transmission or what have you, except for rare situations.”

Young said this is that rare occasion in which much of the utility’s system is in need of an overhaul.

“We’ve got some very, very old equipment,” Young said. “You can maintain equipment, which is what we’ve done and I think our folks have done a great job at keeping the system up and running, but it is certainly time to make some major investment in equipment.”

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Some of those investments will be put into automated services, underground cable repairs, and tree trimming, which will result in fewer outages, Young said.


“We just know it’s time to make some rather significant investments from a preventative standpoint, where we will not have to be reacting all of the time,” Young said. “Now it’s time to make some much needed investments so we aren’t always being reactive.”

In the meantime, as summer approaches, customers can expect more storms, Young said.

“No matter what type of infrastructure we have, we’re going to have outages,” Young said. “The resilience of our infrastructure is important, but even with the most resilient infrastructure, you will have occasional outages.”

When outages occur, Young said the utility moves “as quickly as we can” into the restoration process because “we know we don’t just deliver electricity.

“We are delivering hope. When you don’t have power, you really feel like sometimes you don’t have hope, especially the longer it goes.”

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News News Blog

Thunderstorms Leave Thousands of MLGW Customers Without Power

Several waves of thunderstorms and high winds traveled through Shelby County yesterday evening, leaving more than 40,000 homes and businesses without power.

mlgwoutage.jpg

  • MLGW

The thunderstorms lasted from 4 to 10 p.m., Monday, July 14th. As of Tuesday, July 15th, around 11,000 residents remain powerless.

Memphis Light, Gas, and Water (MLGW) president Jerry Collins said the bulk of power outages have been restored. But there are still some pockets of the county suffering outages and severe damage from downed power lines and tree limbs. Collins said 19 contractor crews are coming in town today to assist MLGW with its restoration process.

“More than 42,000 homes and businesses lost power as a result of these storms,” Collins said. “By 7 a.m. Tuesday morning, the number of homes and businesses without power had been reduced to about 9,000. These 9,000 include, however, some heavily damaged areas that will require a longer time to repair. We expect all power to be restored by midnight Thursday.”

Around 10 a.m. Tuesday morning, the power outage number increased to more than 11,000. Collins said this is attributed to MLGW crews having to turn circuits off so that they can make needed repairs. He said this causes the numbers to rise for periods of time while crews are working.

MLGW customers can contact (901) 544-6500 to report outages or check on restoration progress anytime of the day and night. Outage numbers can be tracked via MLGW’s outage map here.

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News News Blog

More Than 7,000 MLGW Customers Remain Powerless

MLGWunnamed.jpg

  • MLGW

Nearly 43,000 Memphis Light, Gas, and Water (MLGW) customers lost power after a cluster of thunderstorms traveled through the Memphis area yesterday.

Between 1:30 and 4 p.m. Thursday (June 5th), 42,797 homes and businesses throughout Shelby County experienced power outages after harsh winds associated with the thunderstorms damaged utility poles and power lines.

By Friday afternoon, MLGW crews had restored power for more than 34,000 customers. But there are still more than 7,000 customers without electricity.

MLGW President Jerry Collins said the area’s biggest circuits serving the highest number of customers were restored first. Circuits serving a smaller amount of customers are next in line.

“What we’re down to now are hundreds of small outages that affect one, two, three, four, five customers,” Collins said. “That’s going to take longer, because it’s a much slower process. We should have everybody back in business by Sunday midnight.”

Customers without power today and into the weekend are encouraged to stay hydrated and to seek shelter temporarily elsewhere, if necessary. MLGW recommends customers to keep survival kits ready for power outages and other service disruptions. These kits can include things such as bottled water, canned food, prescription medicines, flashlights, a radio, batteries, and a first-aid kit.

Considering that thunderstorms are in the weather forecast for Friday as well as scattered showers this weekend, restoration efforts could be slowed. Collins, however, assures that MLGW will do its best to fully restore power expeditiously.

“We have all crews working, and we have eight crews in from out of town to help us,” Collins said. “We’re going to go as fast as we can and try to get power restored just as quickly as possible for all the remaining customers.”

To report an power outage, customers should call (901) 544-6500.
Outage numbers can be tracked via MLGW’s outage map at mlgw.com/outagemap.