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More Than 34,000 MLGW Customers Affected by Francine

Hurricane Francine has impacted more than 34,000 Memphis Light, Gas and Water (MLGW) customers while also causing record-breaking rainfall of 4.25 inches.

The storm brought in winds up to 57 mph and according to MLGW this caused a number of downed limbs and trees and outages. As a result, the utility company has more than 50 crews working around the clock to clear debris and work on storm restoration.

MLGW president and CEO Doug McGowen said they are prioritizing the largest outages and customers who have been without service the longest.

“We are asking everyone for their patience as we take care of the damage that came from the storm and prepare for what is ahead,” McGowen said.

Work such as replacing power poles can take an average of eight hours. During this time crews are working to close roads, direct traffic, and coordinate with law enforcement agencies. MLGW said underground outages can take longer than overhead outages.

Some of the areas that MLGW prioritizes include hospitals, facilities with large community impact, and areas with large members of customers without power.

Customers are urged to report outages on the MLGW app or by calling 544-6500.

MLGW also asks that customers stay away from downed power lines and to not attempt to remove fallen tree limbs or debris. Customers should also report these to MLGW.

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At Large Opinion

Lights Out!

While driving through the city in recent weeks, I’ve found myself being re-routed around fallen trees and/or limbs several times. There were at least four big ones restricting access to streets within 10 blocks of my Midtown home. Out east, and up north in the Bartlett area, things were much worse.

It’s becoming the new normal. Over the course of several storm systems this summer, the number of Memphians without power at various times was well over 100,000, often for days.

And if it’s not wind turning off our lights, it’s ice, as heavily coated trees and limbs fall on power lines and leave us in the cold and dark. After February’s ice storm, thousands of people were without power, some for up to 10 days. The winter before, it was the same thing — with the added bonus of making our water undrinkable for several days.

MLGW says its infrastructure is outdated and being upgraded, but there’s no getting around the fact that the magnificent trees that shade us through Memphis’ asphalt-melting summers also shut off our air conditioners (and furnaces). If you add up the number of people in the city who’ve lost power just this year as a result of various weather incidents, it’s well into six figures, certainly well above the 100,000 number I cited above.

This was a tweet from MLGW in response to criticism from city council members during the 2022 ice storm: “It took three years to get our budget with a rate increase to fund our five-year improvement plan approved by City Council. We are in the third year of the five-year plan, which has been hampered considerably by the pandemic.”

So, now they’re in the fourth year of the plan. Forgive me if I remain skeptical — and not because I don’t think they’re trying. MLGW workers have been magnificent, working long hours, doing their best to fix a system not built for the increasing frequency of severe weather. They’re trying to play Whac-A-Mole and the moles are winning — with a big assist from global climate change.

The outcry always arises that we need to put our power lines underground. The utility’s response, and I think it’s legitimate, is that it would take decades and cost several billion dollars. So maybe let’s think outside the Whac-A-Mole box.

Some people are already doing it, of course. This has mostly taken the form of buying a gas generator to provide power when storms strike. I get the appeal, but let me suggest another option that came to me when I drove through the back roads of Arkansas last week. I couldn’t help but notice the surprising number of solar panels on rural houses and businesses, many of them new, some even being installed as I drove by. These folks are likely taking advantage of the Inflation Reduction Act’s solar Investment Tax Credit, which reduces tax liability on solar installation by 30 percent of the cost. In addition, taxpayers will be able to claim a 30 percent bonus credit based on emission measurements, which requires zero or net-negative carbon emissions.

So, instead of getting a generator, maybe consider installing solar panels. The initial cost is higher, but the long-term advantage is significant. In addition to a tax credit, you can even get paid for selling electricity back to the grid. Not to mention, solar panels are quiet and don’t pollute.

And here’s another thought: Maybe the city and/or MLGW could divert some of those theoretical funds for burying power lines into incentives to Memphis home and business owners for going solar.

I’m under no illusion that thousands of Memphians will immediately begin installing solar panels, but some will, especially if the benefits are publicized. It beats snarky tweets between city council and MLGW. And there are similar federal tax incentives for businesses that have solar technology installed, so why not sweeten the pot with local funds? Maybe we could get solar panels on our grocery stores. Or our 10,000 Walgreens.

We have to start somewhere. Continuing to chainsaw ourselves out from under fallen debris and wait to be reattached to the grid after every major weather event is not a plan. It’s time to re-route our approach to keeping the lights on.